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What does it mean when a ticket is under "airport control"?

My fiancé and I travelling together tomorrow, and since this is the beginning of a work trip for me, we had to book our flights separately. When we booked, we managed to get seats next to each other on one leg of our flight, but neither of us was able to select seats initially on the second. A couple of weeks ago, when I called the airline (American) to try and link our records or get us seats for that leg, I was told that we would just have to try our luck when we check in.

Fast forward to this morning, we both check in for our flight. We do not have seats near each other, and there are no standard seats open, so we opted to purchase upgrades to select available seats. I purchased my upgraded seat with no problem, but he received an error that wouldn't let him complete the transaction. He called the airline and was told that because his ticket was under airport control, he could not make any seat changes until he got to the airport.

So my main question is, what is "airport control" and why does it happen? Why would his ticket be affected but not mine? This flight is the second leg of a long trip. Will we be able to change seats when we get to our departure airport, or will we have to wait until we arrive at our layover?

So when we got to the airport, the agent at the check-in desk wasn't able to change the seats. She recommended we try to one of the automated kiosks. For whatever reason, we were able to purchase an upgraded seat from there.

David K's user avatar

  • 9 This "Airport Control" is an internal thing of the airline, and means that the agent on the phone cannot make modifications, however the agents at the airport can. They just have been given differen access rights by the airline. Note that if he booked his flight using a travel agent but you did not, this situation is not surprising as all changes to the ticket normally have to be done through the agency. As far as I know, this changes after check-in for most (all?) airlines, hence you should be able to book your upgrade at the airport. –  DCTLib Commented Mar 14, 2018 at 14:18
  • @DCTLib I thought this might be a generic thing, since googling showed people asking the same question about other airlines (like United). We both checked-in already, albeit not at the airport. Actually, I booked mine through a government travel agency and he did not, so that is the opposite of what you would expect. –  David K Commented Mar 14, 2018 at 14:35
  • it just means it's the "last minute" and the online seat selection system is no longer in effect - that's all. it sounds really important, but it means .. "nothing" :) –  Fattie Commented Mar 14, 2018 at 23:50
  • @DavidK Assuming Federal government, a normal GSA contract ticket is equivalent to a full-fare unrestricted ticket, except no first-class upgrades or premium seats. This is why the airline gives you all privileges. You are also the last person to be denied boarding. In contrast, your fiancé likely got a deep discount ticket, and therefore gets the seat shoved around. –  user71659 Commented Mar 15, 2018 at 1:15

3 Answers 3

There is a lot of shuffling at the last minute before a flight is dispatched, because a lot of problems materialize on the scene. A couple with an infant from an earlier, canceled flight might be put on this one, but now require a bassinet, which is only available in certain seats. Someone broke his leg after booking the flight and now won't fit in the original seat. There might be changes in cargo, or a last-minute purchase by a frequent flyer that has cascading effects on upgrade or standby precedence.

You can't have the operations team at the airport setting one seat assignment only for the reservations center to reverse it a minute later. As such, every airline sets a cutoff time when a flight goes under airport control , which is to say that the authority to make certain changes is cut off from reservations (including phone agents, customer-facing websites and apps, and anything partner airlines have access to), and those changes can only be done by the operations team at the airport.

Sometimes a ticket is flagged as under airport control when all it really is is "read-only" to you. A common example is trying to modify flight details like seat or meal preferences via a third party, like a partner airline's website, or a corporate travel portal, which can sometimes show requests but not make them. You can sometimes contact the operating airline directly to make those changes for you.

At other times, even the reservations team at the operating carrier can't. For example, some airlines only allow you to request a seating preference (aisle/window, and in the olden days, smoking/non-smoking), not a seating assignment (i.e. for a specific seat), which is not made until the day of the flight itself. I encountered this some years back on Lufthansa, booked through pre-merger United, when a flight was listed as under airport control even though it was weeks before departure.

choster's user avatar

  • Presumably both of these tickets are through the same airline, since they're on the same flight. Why was one of them able to change their seat and not the other? Your explanation doesn't seem to address that. –  Kat Commented Mar 14, 2018 at 19:55
  • @Kat There is no way of knowing the exact reason without access to the transaction and the airline's system. Since they booked flights separately, it might have been something about the fiancé's ticket, e.g. Basic Economy does not get assigned seats until the day of departure. –  choster Commented Mar 14, 2018 at 20:30
So my main question is, what is "airport control" and why does it happen?

The definition may be found in IATA Resolution 722f.

Airport Control — Indicates the Marketing or Operating Carrier has secured the electronic ticket flight coupon(s) prior to the scheduled departure. This control feature enables the Carrier holding airport control to update the coupon status indicator at the carrier/local airport level and not be dependent upon sending/receiving a link authorisation to process the passenger.

An air ticket can be honoured by a different airline who issued it. That is the key reason for standardisation. It is also why the notion of control is important. With a paper ticket, the operating carrier simply detached the relevant flight coupons from the ticket at check in time and took the passenger coupon from you when you boarded the plane. That was their proof to the issuing carrier that they had rendered transportation under the ticket. Your possession of a flight coupon was proof that you had paid for transportation and not used it yet. The electronic equivalent to physical possession of paper flight coupons is the idea of "control".

Control establishes possession of the Electronic Ticket flight coupons. [...] The Validating Carrier shall transfer control of an ET flight coupon to only one carrier at any given time. Transfer of control of a flight coupon by the Validating Carrier shall constitute endorsement of that coupon under the provisions of Resolution 736.

Once the coupon falls under airport control, the operating carrier may check the passenger into the flight (changing the coupon status to C), redeem the value of the coupon (changing the coupon status to L, "lifted") when the passenger scans his boarding pass to board the plane, or refund the coupon back to the original form of payment. If you changed your mind about travelling on a fully refundable fare, it can change the coupon status back to O ("open for use").

Later, the operating carrier returns control of the coupon, together with the appropriate status update, back to the issuing carrier.

Actually, I booked mine through a government travel agency and he did not

Not unusual for different booking channels to cause tickets to be issued in different ways. The operating carrier can always take ownership of a valid flight coupon at check in time, but it may be inhibited from doing so in advance. In your case (speculating) you may have fallen down a gap where the departure airport did not take control of the agency-issued coupon but the issuing agent was happy to allow the operating carrier to revalidate the coupon into a higher booking class.

Calchas's user avatar

While trimming the flight from space control (Revenue Management Team), they block all access while issuing the manifesto the that particular flight. So, that time travel agent or traveller cant do any check in due to flight goes on airport control.

Airport Control generally means that now whatever amendment/changes/editing will be done by check in staff at Airport.

Maqsood Khan's user avatar

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seat assignment on amadeus

seat assignment on amadeus

travelstudy

travel study for all

How to Sell Seats and price Itineraries on Amadeus

In this lesson, we will learn how to hold seats on Amadeus and how to check fare for an itinerary. This is one of the most important steps in creating a pnr you cannot complete a PNR without creating itinerary or selling seats and pricing is one step further which displays the fare for the sold itinerary.

To hold seats for an itinerary the first step is to do an availability command which we learnt in our last chapter.

Step 1- Check availability for a flight.

In this example, we will be checking availability for Dubai to Mumbai. So we will do below command to display availability between two cities for 15th of October.

AN15OCTDXBBOM/AEK

seat assignment on amadeus

Presuming the traveller wants to know fare and availability for the 930am flight from Dubai to Mumbai we have to sell the same. As we can see there are currently 9 or more seats on Economy class for this flight so we can sell a seat on this flight.

For selling a seat on Amadeus we can do a cryptic command or the GUI on amadeus allows you to just click on the required seat and hold a seat.

Cryptic command to hold a seat is as below.

which means sell seat 1 on Y class on line number 2 or you can simply click on the Y on line number 2 to sell a seat.

Below is the result which will be displayed upon entering above command.

seat assignment on amadeus

As you can see in the above image the first step is to check availability and the next step is to sell a seat. There are other methods to sell a seat like the long sell entry however this is more useful while creating a dummy or passive booking to create active bookings you can stick to above short sell entry.

Now that you know how to sell a seat we will show you how to price a sold seat.

To display fare for a sold seat the entry is as below.

seat assignment on amadeus

This command will give you fare for the sold itinerary but in case if you require the lowest fare for the itinerary the command is as below.

FXR will display the lowest fare for the sold itinerary.

seat assignment on amadeus

 Now if you observe above two images the first image which is the FXX entry gave us Fare for AED 3260 and when we did FXR it gave us the lowest fare AED 1050 for the itinerary.

Now if the traveller wants to check the lowest fare in business class or first class we can enter below commands to get the lowest fares in respective cabins.

Business-class lowest fare – FXR/KC

seat assignment on amadeus

Now if you see above image when we enter the command FXR/KC the system automatically ebooks for the lowest business class fare available for this itinerary, The class of booking first changed from Y to K for lowest fare and now from K to I for the lowest business fares.

Similarly, if you want to check for lowest first-class fare the command is as below.

This command will give lowest first-class fare for the itinerary.

seat assignment on amadeus

In the above example when we enter the command FXR/KF the system ebooks the seat from Business to first and provides the lowest first-class fare. (changes from I to A)

To check more commands for pricing you can do HELP FXX in Amadeus.

seat assignment on amadeus

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seat assignment on amadeus

How to check historical seats data from PNR history

seat assignment on amadeus

Is there a way in a reservation that seats were confirmed and then that segment is changed that you can see what the passengers were holding.

I know to look in history of a record it is RH  ( enter ) is there a format to see Historical seats held. 

Hello Alley,

There is a feature to retrieve seat data from PNR history using "RHST" cryptic entry. Could you please try and let us know if it what you were looking for?

Best regards

Airline Reservation Tutorials | Travel Agent Guides & Tips

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Wednesday, September 24, 2014

Seat assignment.

seat assignment on amadeus

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seat assignment on amadeus

Thank for share such a nice blog with us. I am very happy to see your blog. Thank again. Online Travel Agent in Lahore .

Travel Weekly

Lufthansa to sell advance seat assignments in Amadeus

Lufthansa and its Austrian Airlines subsidiary agreed to sell advance seat assignments via the Amadeus GDS.

To be implemented in the coming weeks, the deal will enable subscribers in 63 markets to "book advance seat reservations in Economy Class for travelers flying on domestic and European routes," according to Amadeus.

Additionally, passengers will be able to purchase seats offering extra legroom both on continental and intercontinental routes.

Amadeus noted that both airlines have adopted the Electronic Miscellaneous Documents standard for ancillary booking fulfillment.

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How to modify a seat selection using the Seat Map (Graphic)

You are viewing this page from an external source and its content may or may not be applicable in your market. if you are already a registered user of amadeus service hub, please login to access the full knowledge base, news, training materials and other services specific to your market..

Updated 04/06/2024   |   8966 Views angle-down

Product(s):

Amadeus Selling Platform Connect, Seating

Topic(s):

Air Availability, Seating general, Ancillary Services

Summary:

Steps to modify a seat selection using the graphic seat map in Selling Platform Connect.

In the Special Services Requests (SSRs) and Auxiliary Services (SVCs) section of the Booking file page, click on Modify .

seat assignment on amadeus

In the Seat Map , click on the X next to the seat.

seat assignment on amadeus

In the pop-up box, click on Confirm .

seat assignment on amadeus

Add new seats and click on Close seat map .

seat assignment on amadeus

IMAGES

  1. How to assign seats in Amadeus

    seat assignment on amadeus

  2. How to Assign Seats in Amadeus

    seat assignment on amadeus

  3. How to display a seat map using the flight information

    seat assignment on amadeus

  4. How to Assign Seats in Amadeus

    seat assignment on amadeus

  5. Amadeus Selling Platform Connect: How to book a seat and issue the EMD

    seat assignment on amadeus

  6. How to Assign Seats in Amadeus

    seat assignment on amadeus

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COMMENTS

  1. How to make a seat request (Cryptic)

    To request a specific seat for a specific segment, enter, for example: ST/13C/P1/S5. Entry. Description. ST. Transaction code for seat. /13C. Seat number requested (two digit and one letter) Note: Larger aircraft such as the airbus A380 will accept a three digit and one letter code. /P1.

  2. Amadeus Selling Platform Connect: How to book a seat and issue the EMD

    Procedure . How to book a seat in graphic mode . In the Booking File, click the expand icon to open the Bag & Seats section.; Click in the Chargeable Seat window, to display the seat map.; Click the seats to book them. Mouse over the seat for more information. For more information on the seat icons, click Legend.; If the traveler has special needs, click Seat features to select the type of ...

  3. How to book, price and issue a chargeable seat (Cryptic)

    Specific seat. After you have made your advance seat request, a chargeable SSR element is displayed in the PNR. The chargeable advance seat request is identified by a slash (/). To display the seat characteristics, enter: RTSTR. To book seats for more than one passenger, enter, for example: ST/16AB/P1,3. To price the chargeable seat, enter:

  4. Amadeus Tip: How to Reserve a Seat using the Seat Map

    To reserve multiple seats: - Click on an available seat for each passenger. - Alternatively, enter the seat numbers in the text field provided and click on Add Seats. Ensure that the number of seats entered matches the number of passengers selected. . When a seat is selected, the passenger number appears in the seat icon.

  5. How to assign the Seat & Meal in Amadeus and how to update ...

    How to assign the Seat & Meal in Amadeus and how to update the frequent flyer number in the booking.How to assign the Seat & Meal in Amadeus and how to updat...

  6. How to Assign Seats in Amadeus

    For example "." means seat being available and "+" means the seat is occupied. Besides the cryptic map displayed in the above example, Amadeus also displays a graphical map as below, this map is much easier to understand and seat selection is easier on this map as one has to simply click on the highlighted green seats to assign the same.

  7. PDF AMADEUS QUICK REFERENCE

    AMADEUS QUICK REFERENCE - RESERVATION SIGN IN AND SIGN OUT (HE JI) Sign to all work are with password JI*1234AA/SU-PASSWORD ... Multi Seats Request for pax 1 & pax 3 on seg. 4 ST/17A/18A/S4/P1,3 Seat Request (A-Ailse seat) ST/A/S3/P2 CANCEL seat element SX or SX/S2,3

  8. Seat selection with Amadeus flight booking APIs

    Learn how to enable seat selection and booking using Amadeus Self-Service flight booking APIs. This tutorial will cover checking seat availability on a given...

  9. PDF Selecting and Paying for Paid Seats in Amadeus Selling Platform Connect

    2 • Step 3: To reserve a single seat, click on a seat or enter the seat number in the text field provided and click on Add SSR An image of the seat map with option to manually enter a seat number or click an available seat is shown below • Step 4: The Services Summary will appear at the bottom with your Seat Preference showing as not priced. At this

  10. How to reserve a seat with the seat preference option

    To make a seat request using the seat preference option enter the following format, followed by the preference option code: ST/W. Explanation: ST/. Seat request format. W. Area code of the preferred part of the aircraft (W - Window) You can also use one or more of the following area codes of preference: A.

  11. Airline Seat Map

    Let's talk Amadeus Interactive Seat Map. Whether you are looking for inspiration or ready to discuss implementation, our teams are on‑hand to assess your needs and provide expert guidance. Contact sales Request support. Enhance your passengers' experience with Amadeus' interactive airline Seat Map. Choose the perfect seat with ease.

  12. What does it mean when a ticket is under "airport control"?

    For whatever reason, we were able to purchase an upgraded seat from there. This "Airport Control" is an internal thing of the airline, and means that the agent on the phone cannot make modifications, however the agents at the airport can. They just have been given differen access rights by the airline.

  13. How to Sell Seats and price Itineraries on Amadeus

    To hold seats for an itinerary the first step is to do an availability command which we learnt in our last chapter. Step 1- Check availability for a flight. In this example, we will be checking availability for Dubai to Mumbai. So we will do below command to display availability between two cities for 15th of October.

  14. How to display a seat map using the flight information

    Procedure. To show a seat map for a flight that is not a PNR segment, enter transaction code SM followed by the flight number and class, the date and the departure and arrival cities. Enter, for example: System response: For some airlines, you can request the seat map to be displayed vertically by adding option /V at the end of your entry.

  15. How to ADD SEAT in Amadeus Manually

    let's enhance our amadeus knowledge...amadeus session - 16 | how to add seat in amadeus manually | amadeus commands | travel training | gds | | fr...

  16. How to check historical seats data from PNR history

    I know to look in history of a record it is RH ( enter ) is there a format to see Historical seats held. Answer. Accepted answer. Updated: About 2 year (s) ago. Level: Newbie. |. Score: 27. Hello Alley, There is a feature to retrieve seat data from PNR history using "RHST" cryptic entry.

  17. Travel Agent Guides & Tips: Seat Assignment

    Seat Assignment. The Amadeus system provides you with the ability to place seat requests into PNR for your passengers. This is often known as Advance Seat Reservation because you would normally obtain your seat allocation when at the airport.Advance seat Request entries can only be made for flight segments with one of the following status codes ...

  18. BASSINET SEAT ASSIGNMENT REQUIRED FOR BSCT

    Customer Action. 1. Request a seat first. For information on requesting a seat, refer to the Amadeus Help page HE ST. 2. When a seat is confirmed, request the SR BSCT again. For information on the SR format, refer to the Amadeus Help page HE SR. 3. If the problem persists, please contact your Amadeus Help Desk.

  19. Shortcut commands in Amadeus

    let's enhance our amadeus knowledge...amadeus session - 44 | shortcut commands in amadeus | seats | class | queue | ticket | itinerary | travel training...

  20. Lufthansa to sell advance seat assignments in Amadeus

    Lufthansa and its Austrian Airlines subsidiary agreed to sell advance seat assignments via the Amadeus GDS.

  21. How to modify a seat selection using the Seat Map (Graphic)

    In the Special Services Requests (SSRs) and Auxiliary Services (SVCs) section of the Booking file page, click on Modify. In the Seat Map, click on the X next to the seat. In the pop-up box, click on Confirm. Add new seats and click on Close seat map. Steps to modify a seat selection using the graphic seat map in Selling Platform Connect..

  22. How to select seat in Amadeus English

    Welcome to AMADEUS Session - 7For Enquiries call/whatsapp now +91 8929731707How to select seat in Amadeus | Itinerary | SS command | DO command | PNR status...