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The Critical Role of Communication in Project Management

The Critical Role of Communication in Project Management

Industry Advice Management

Successfully managing a project from start to finish requires certain key skills . Scheduling, time management, and the ability to negotiate with internal and external parties are all critical competencies. Leadership, risk management, and critical thinking similarly all fall high on the list.

But the skill that is perhaps most important to project management is the one that underlies all of these others: Communication. 

Without strong communication skills, project managers would find it incredibly difficult, if not impossible, to effectively manage their teams and coordinate efforts in order to bring about a project’s successful resolution. 

Below, we explore the importance of effective communication in project management, define the different types of communication project managers are likely to engage in, and offer tips that you can use to become a more effective communicator to excel in your project management career . 

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The Importance of Effective Communication in Project Management

As a part of their day-to-day jobs, project managers perform a variety of roles and responsibilities . At its core, however, the job is about coordinating the efforts of everyone involved in a project so that shared goals can be achieved. This requires that a project manager is skilled in gathering information and in sharing it with the right people on their team. 

“Communication is the most important aspect in project management, because what project managers do a majority of the time is communicate to coordinate efforts,” says Sarmann Kennedyd , assistant teaching professor in Northeastern’s Master of Science in Project Management program . “To coordinate efforts, they have to gather a lot of information and disseminate it across all teams involved with the project.”

Without this communication, it’s possible that efforts might be duplicated by multiple people or teams involved in the project, that important goals and milestones might be missed, that resources become misallocated, or that the project’s scope begins to creep outside of the realm of what was originally intended. The end result is that projects can screech to a halt, or worse: fail altogether.

“Communication is one of the most essential ingredients [in successful project management] and skills that a project manager has to have,” Kennedyd says.

Types of Communication in Project Management

In project management, as in all other business processes, there are multiple different types of communication and communication styles that might impact a project. Often, these different styles can be understood to come from different “perspectives,” which we explore below.

1. The Project Perspective

When communication is viewed from the perspective of the project itself, it is usually broken into two categories: internal and external communication. 

Internal communication typically refers to the exchange of information that occurs between individuals who are actively working on a project—the project manager and their team. It is often characterized by the detailed discussion that happens during planning or issue resolution.  

External communication , on the other hand, refers to the flow of information between the members of a project team and key stakeholders not directly a part of the project. This might involve members of the executive team, the CEO, other departments or projects, the press, or internal and external customers. Because this communication is geared towards individuals who are not directly working on a project, it is often more formal and “polished” compared to internal communications. 

2. The Organizational Perspective

When communication is viewed from an organizational perspective, it is usually broken into three distinct categories which take into account the various ways in which an organization might be structured: vertical, horizontal, and diagonal communication. 

Vertical communication takes place between individuals who operate on different hierarchical levels within an organization and is sometimes referred to as “upward” or “downward” communication. Upward communication might involve a member of the project team updating the project manager about a particular roadblock that is getting in the way of completing a task, or the project manager communicating with their superior on the progression of the project. Downward communication works in the opposite direction, such as when the project manager assigns tasks to individuals on their team.

Horizontal communication takes place between individuals who operate on the same level within an organization. It’s the communication that occurs between peers and colleagues, such as when a team gathers for a daily scrum meeting or stand-up to align on what tasks will be completed. 

Diagonal communication is typically limited to businesses and institutions with more organizational complexity and refers to the communication that takes place between individuals within different functional divisions or departments within the organization. For example, a project manager tasked with overseeing the development of a mobile app might turn to a member of the software team to understand how they dealt with similar issues or challenges. 

When engaging in vertical, horizontal, or diagonal communication, it’s critical that a project manager or member of a project team understand the underlying politics involved, and use that knowledge to frame their discussions. 

3. The Formality Perspective

When communication is viewed through the lens of formality, it is generally split into informal and formal communications, which are rather straightforward in their definitions. 

Informal communications are often synonymous with internal communications outlined above. Daily emails, touchbases, and unplanned meetings form the bulk of this communication, which is generally raw and unpolished. 

Formal communications , on the other hand, are seen more as products to be consumed. Reports, press releases, and presentations to key stakeholders often fall into this bucket. Because of the audience that they are typically addressed to, these communications are often more highly-produced and planned.

4. The Channel Perspective

The channel perspective refers to the channel or medium by which communication is transmitted or delivered. Common communication channels include verbal vs. non-verbal communication, in-person vs. remote or virtual communication, and written vs. oral communication. 

It’s important to note that each of these communication channels offers its own benefits and disadvantages which a project manager should be aware of and leverage accordingly. 

In-person communication, for example, enables the parties to observe body language and demeanor which might influence the message being sent, but it is not always possible due to the increasing use of remote teams in corporate environments. Similarly, written communication allows the writer to tailor their messaging to communicate precisely what they want to share, but it might lack certain subtleties that could otherwise be obvious in verbal communication (such as sarcasm). 

It’s up to the project manager to understand which channel best applies to their unique needs, and to balance those needs accordingly against the potential drawbacks of each channel. 

Tips for Effective Project Communication

1. make use of technology..

Just because your project team might be remote doesn’t mean that all of your communications need to be written. There is value in face-to-face meetings, and leveraging technology to facilitate these face-to-face interactions can go far in influencing the progress of your project. Virtual meetings and video conferencing are two incredibly helpful tools in this regard. 

2. Keep cultural and language barriers in mind.

Companies and organizations are increasingly diverse, elevating the possibility that a member of your project team might not be a native English speaker. This might increase the risk of confusion during communications about the project. 

Being mindful of any cultural differences or language barriers of those involved in your team is, therefore, of critical importance. When possible, avoid using colloquialisms, jokes, and sarcasm, which can be difficult to translate across languages and cultures. 

3. Understand who should get what information and how.

As a project manager, a large part of your job is to act as a gatekeeper to information. While this means that you are responsible for providing relevant information to the members of your team, it also means that you are responsible for shielding them from irrelevant information which might cause confusion or otherwise disrupt their work. Understanding how to determine who gets what information is an essential part of a project manager’s job.

Similarly, it’s up to you to determine the best channel and form of communication for whatever audience you are speaking to. Don’t be afraid to tailor your methods of communication to individual stakeholders or members of your team, if you think doing so will help the project stay on track.

For example, if you know that a certain stakeholder prefers to analyze the numbers, you might want to generate a granular report for them that goes into the level of detail they are looking for. On the other hand, if a different stakeholder is only concerned with high-level numbers and key takeaways, you might instead choose to leverage graphs and charts to illustrate those key points. 

Developing the Communication Skills Necessary for Project Success

If you are looking to improve and develop your communication skills as they relate to project management, earning a relevant advanced degree, such as a master’s in project management , could be one option of getting you where you want to be—especially if the program offers a concentration or focus on communication. 

At Northeastern, individuals pursuing a master’s degree in project management can choose from 10 different specializations, including a Concentration in Organizational Communication. With classes focused on crisis communication, intercultural communication, negotiation, and organizational communication, amongst others, this track places a special emphasis on the various types of communication a project manager is likely to need to engage in during their career. 

For more information about how a master’s degree in project management can help advance your career, download our free guide to breaking into the industry below.

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Effective communication skills

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  • Building Effective Communication Skills: A Guide for Project Managers

Effective communication skills are an essential part of our everyday lives — whether you’re applying for a job or ordering food at a restaurant. But these skills take on increased importance at work, when groups of people with individual skills and tasks need to come together and collaborate to achieve company goals. 

Among all positions, effective communication skills are perhaps most vital for project managers . They need to align everyone on a single goal and ensure that all the right information finds its way to all the right people.

When we think about how project managers can improve their communication skills, we often only focus on the output: when to say something, how to say it, and how often. While these are all core components of communication, a successful project manager knows that they also need to consider how to listen, facilitate work, and manage emotions — their own and those of their team. 

Keep reading to find out: 

  • Why effective communication skills are so important for project managers.
  • Actionable tips, tricks, and resources for improving your communication skills.
  • How to overcome common project management obstacles with effective communication skills. 

Let’s talk. 

Why effective communication skills are crucial for project managers

According to the Project Management Institute’s Guide to the Project Management Body of Knowledge , about 75-90 percent of a project manager’s time at work is spent communicating. As PMI explains:  

“Communications is a core competency that, when properly executed, connects every member of a project team to a common set of strategies, goals, and actions. Unless these components are effectively shared by project leads and understood by stakeholders, project outcomes are jeopardized and budgets incur unnecessary risk.” 

Effective communication skills aren’t just “nice to have” for project managers. When project managers have solid communication skills, they’re empowered to lead more successful projects, boost ROI, and help businesses outperform their competitors. At a micro level, these strong communication skills enable project managers to establish healthy, trusting relationships with their team and stakeholders. 

Now that you know why effective communication skills are so important, let’s talk about improving yours. 

The top 4 communication skills for project managers

Making sure you’re communicating accurately — and understanding what’s being said to you — can be complicated. But if you put the following communication skills into practice, you’ll get a handle on it in no time.

The first — and arguably most important — communication skill isn’t about what you’re saying. It’s making sure you’re hearing what the other person is saying and understanding it correctly. That’s where active listening comes in. It means asking questions to clear up misunderstandings before they happen. It means showing that you’re listening. If the person you’re communicating with doesn’t get the sense you’re paying attention, you’re fighting a losing battle.

By having empathy, you can understand someone else’s point of view and put yourself in their shoes. It forces you to think beyond someone’s words and consider why they’re saying what they’re saying. Having empathy can absolutely transform your interactions. Say a developer is telling you that a product launch is getting pushed back, and you have to adjust your marketing projects accordingly. Without empathy, you might focus solely on how this information affects you and your project. With empathy, you start thinking about how this is affecting the development team. You might catch a subtle request for help you would have missed otherwise, and find ways to collaborate towards the product launch.

Focusing on the other person’s message is one thing, but you need your own message to come through loud and clear, too. One of the best ways to do that is making sure you’re communicating clearly. That encompasses things like speaking slowly and articulating your words carefully. But it also means checking in throughout your conversation to make sure people are listening and understanding what you’re saying. Be mindful of how your words are coming across, and ask people what they think you said. That gives you the ability to nip a potential misunderstanding in the bud.

Building processes

Wait, what do processes have to do with communication? Well, if you’re looking to improve communication skills at a project level, you have to go a bit beyond listening and keeping an open mind. You need to actively build best practices and document processes that help everyone communicate more effectively. That can be making a clear distinction between what needs to be communicated in a meeting vs. in an email. You might give your team a dedicated communication channel — like a regular report — to communicate project updates. Whenever you’re looking to improve communication at scale, you need processes to support your initiatives.

How to build a framework that fosters communication skills

Whether you’ve been working with a team for years or are just starting out at a brand new job , the first step towards effective communication is establishing a framework. This framework is a plan that enables efficient communication with your team, stakeholders, executives, and clients. 

As Project Management.com explains: 

“This means agreeing on who communicates what, to whom, when and how. For instance, a team member might communicate the project’s internal and external technical matters (the “what”), while the project manager will communicate the project status (the “what” again) for various audiences (“whom”).”

Communication skills start with the individual but need to be scaled team-wide. In setting clear expectations from the start, you give everyone the tools they need to succeed.

A complete communications framework includes: 

  • A purpose. Make sure you’ve outlined the reason for the framework, as well as reasons for each communication method it covers. 
  • A clear outline of project needs. Think about the requirements needed across the majority of projects and list them here. 
  • A list of communication methods to be used and goals associated with each. These include meetings, emails, daily stand-ups, instant messaging, and any associated software or tools to be used. More on these later. 
  • Timelines, dates, and frequency . Maybe your team prefers daily stand-ups over emailed weekly updates or reports , or maybe you just want to make sure stakeholders don’t lose their cool when the designer needs an extra day to consider project changes. Either way, it’s important to set expectations and precedents for the timing of communications. 
  • Roles and responsibilities . Whose job is it to send out project reminders? Who takes the meeting notes? While most communications will be handled by you, the project manager, there needs to be a clear process for how other team members and stakeholders communicate. 

With a dedicated communications plan in place, you limit the risk of miscommunication and common project obstacles, while boosting the effectiveness of your team and the business as a whole. 

How to improve listening skills

Having the “gift of gab” is one thing, but a project manager can set themselves apart by knowing how to truly listen to someone. After all, your communication skills should focus on what others are saying just as much as what you say. Listening isn’t just the physical act of hearing, either. When a project manager practices mindful listening, they’re not only paying attention to the content of a message, but tuning in to nuances such as body language, facial expressions, and tone. 

“This skill [mindful listening] allows the project manager to better identify apparent and subtle issues, risks, and opportunities necessary when working with any level of uncertainty,” Project Management Institute explains. “In contrast, poor listening is often attributed to mistakes, reduced effectiveness, and missed opportunities.”

Becoming a mindful listener takes some time, practice, and dedication, but the professional and personal benefits are worth it. The best part? You can start becoming a better listener right away. 

Here are some tips to help you boost your listening power: 

  • Don’t interrupt . It seems like common sense, but it’s all too easy to interrupt someone when you feel excited by the conversation — or don’t want to hear what they’re saying. Show others that you respect what they have to say by taking a one- or two-second pause after they’re done. This doesn’t just apply to spoken communication, either. When using an instant messaging tool like Slack , it’s always good to pause before answering to ensure the other person has finished their thought. 
  • Set aside dedicated conversation time. Nobody can listen properly when they’re in a rush or distracted by other tasks. Don’t have a conversation, whether in-person or online, if you’re not prepared to dedicate your full attention to it. This is how mistakes and miscommunication happens. Even if it’s just a three-minute window, set aside this time to listen and answer thoughtfully. 
  • Pay attention to non-verbal cues. Your team member might be saying that they have no problem with the stakeholder’s last-minute requests, but their tone and visible cringing tells you otherwise. Look towards these kinds of non-verbal cues to give you the whole story — and to show your team members that you care about more than just surface-level communication. 
  • Ask the right questions. If you’ve ever been the victim of a one-sided conversation, you know how important asking the right questions is. If a stakeholder comes to you with a complaint and you simply listen without asking any questions, it can give the impression that you don’t care or aren’t engaged with what they’re saying. Ask thoughtful questions to make sure you’re truly understanding what is being communicated. 
  • Ignore your personal agenda. It’s easy to get caught up in your own feelings and priorities when communicating with somebody. In order to practice mindful listening, you need to leave these biases behind. Process and consider the messages you’re receiving from an objective standpoint, disregarding any personal input. 

Tools that build on communication skills

For communication to be most effective, everybody needs to be on the same page. Literally. If one team member never checks Slack and another never attends weekly project meetings, there are going to be regular communications misfires. Once you’ve built up your communication skills and set up your communications framework, having the right tools brings it all together. 

For non-urgent communications issues 

Sometimes you don’t need the formality of an email, but also don’t want to book a whole meeting to discuss something. When it comes to non-urgent communications needs, instant messaging is the next best thing to marching up to somebody’s desk to talk. 

Tools with strong messaging features like Slack or Asana are great for casual questions or concerns, don’t require real-time participation, and perhaps most importantly, don’t interrupt others’ workflow. 

As we explain in our post on building efficient communication across your team , “Using these tools also provides a record of the conversation that you can refer to later on. This is especially important in projects that require a lot of changes or shifting responsibilities, as it lets you pinpoint and track where issues in communication arose.”

For project updates

Since your communications framework lets everyone know which platforms you prefer, these tools work great for general project status updates and announcements. 

  • Basecamp puts communication and content in one place so your team doesn’t need to waste time searching for what they need. Every document, file, discussion, task, deadline, and team member can be seen in one place. Basecamp’s Message Board function is especially great for project announcements and progress updates. Learn more about how to use Basecamp to improve communication across your team with our Ultimate Beginner’s Guide to Basecamp . 
  • Wrike is another tool that streamlines communications and your project workflow. Wrike automates many routine communication tasks (though you can do more by syncing with Miro ) and makes sure that everyone involved in a project is updated with any changes, progress, and deadlines. Find out more about using Wrike for your projects’ communication needs with our Beginner’s Guide to Wrike. 
  • RingCentral MVP is an all-in-one communication tool that makes team communication through every channel seamless. Team members can leverage video meetings , team messaging, phone calls, file sharing, and 200+ app integrations to improve their workflows. RingCentral’s task management feature is great for teams to create, assign, and monitor projects. They can also upload and share files in private and group chats. With RingCentral MVP, you can work from anywhere on any device, be it a desktop app, mobile app, or browser of your choice.

To ensure accountability

With all the moving parts a project manager is constantly responsible for, it’s easy for things to get lost in the shuffle. Thankfully, there are tools to help not only communicate your own accountability, but that of your team members and stakeholders. 

Oftentimes, team members will discuss something in a  meeting, and agree it’s important, but nobody takes action. It can be hard to know who’s in charge and what the next steps are. Avoid this by recording task assignments using a project management tool like Wrike or Trello . Use these tools to clarify and assign whoever is responsible for the task or project. 

Wrike is also helpful when it comes to accountability thanks to the visible discussion board assigned to each task. If it works for your team and the specific project, ensure all members involved are communicating via the Wrike “Updates” section attached to each task. If something is missed everyone can go back and see where the miscommunication happened — and find a solution that works for next time. 

Effective communication skills are within your reach

The success or failure of a project (and project manager) can hinge on effective communication skills. With a clear communications plan in place, a dedication to mindful listening, and the right tools, you and your team will be better prepared to take on any project that comes your way. 

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The Comprehensive Guide to Project Communication Plans

By Kate Eby | June 30, 2021 (updated September 26, 2023)

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A good communication plan is vital to the success of any project. Experts share advice for creating your own plan and the benefits of doing so.

In this article, you’ll learn how to create your own communication plan . We also share a customizable template , a preferred communication style survey , and expert advice on best practices .

What Is a Communication Plan for a Project?

A project communication plan is a guideline for dispensing details of a project to invested parties. An effective plan includes what kind of information will be distributed, to whom, and how often they will be updated.

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What Are the Important Elements of a Project Communication Plan?

While individual communication plans differ by project, all effective communication plans include scope, contact details, and more. Consider adding the following information to a communication plan:

  • Type of Project: Name the project to make it easy to find and reference. Think about how long the project will take and the number of people involved when creating a meeting and update schedule. Larger projects will require more frequent and different meetings.
  • Identify Key Players: Determine who is communicating, the type of information they are sharing, and who they are responsible for updating.
  • Contact Information: Organize the contact details for stakeholders and team members to make communication easier and more organized.
  • Frequency of Communication: Create a schedule for how you will share specific kinds of information. Alyssa Griffin, Service and Communications Specialist at Royal Building Products , recommends a measured approach. “Project updates are usually once a week at maximum. You don’t want to create a deluge of emails that individuals can lose or that can overwhelm them. Short and sweet works the best.”
  • Types of Communication: You might find it advantageous to communicate types of information in varying ways. For example, some information may be best to share in real time through meetings or phone and video calls. In contrast, sometimes asynchronous methods such as email or company message boards are ideal. Read “ The Essential Guide to Asynchronous Communication ” to learn more about communication styles.

Kristen Bellomo

  • Communication Goals: Look at past projects for specific processes to repeat or improve. Make sure to consider your findings from past post-mortem and lessons learned to ensure that you are establishing and implementing best practices.

Preferred Communication Survey

With help from Bellomo, we’ve created a survey to help you identify your key stakeholders’ preferred methods of communication during a project. This survey helps you easily collect and store the communication preferences of clients, stakeholders, and team members for use in your communication plan.

  • First and last name:
  • Title and company:
  • Key areas of interest:
  • Email address:
  • Phone number:
  • Instant message (Skype, Slack, Discord, etc):
  • Video call:

Preferred Communication Survey

Download Preferred Communication Survey Template

Microsoft Word | Adobe PDF  | Google Docs  | Smartsheet

What Should a Communication Plan Include?

A communication plan is a series of documents that outline all formal communication shared throughout a project. Every successful communication plan should include details about stakeholders, meetings, and more. 

  • Key Stakeholders: These are the people who have a heavily vested interest in the project. They might be owners, clients, managers, or anyone else who needs regular updates on large-scale project developments. Read our guide to managing and communicating with stakeholders for more information.
  • Team Members: These are the individuals working on the project. This also includes the project manager.
  • Scheduled Meetings and Updates: Identify what’s important to communicate, including but not limited to deadlines, project phases, budget updates, and roadblocks. Consider the best way to share this information. For example, you might find that a weekly bulletin email update is more valuable for some items than a weekly meeting. If possible, create a meeting schedule early to ensure that people can attend. Utilize an online scheduling tool like Doodle to determine the best times for your team to meet.
  • Specific Updates for Individuals: Pick out particular items of concern for key individuals. For example, C-level executives and clients might require opportunities to provide feedback at critical points, or they might only want updates after significant milestones.
  • Evolve as the Project Progresses: Many projects suffer from scope creep or simply grow during the span of the venture. Be sure to account for any major changes in your communication needs as time goes on.

How to Write a Project Communication Plan in 6 Steps

Writing a communication plan doesn’t have to be a chore. Determine the communication needs of your team, identify the key players and what they need to know, and create a schedule that satisfies the needs of all parties. 

  • Determine Your Communication Needs Consider the size and scope of the project, as well as the needs of your stakeholder, your client, and your team. Keep information relevant to the phase of the project and your audience.Bellomo emphasizes that some requirements will change based on the project phase. “There is typically frequent client communication (calls, emails, and in-person meetings) throughout the preproduction phase of the project while working through design and engineering. Client communication usually slows down after approvals, and the internal shop communication will ramp up for the project kickoff meeting and through production. Minimal client communication may happen through this phase, except for providing progress photos and updates throughout the build. Once build elements move into finishing, client communications usually ramp back up as we work through logistics and install details.”
  • Determine the Communication Goals for Your Team Team cohesion? Early and ongoing feedback from stakeholders? Improved record keeping and ensuring best practices? These are just some of the goals you might set for yourself and the team. It is essential to consider your goals when outlining a schedule to create an effective plan.
  • Name the Project and Outline the Goals By including the project goals on the plan, it is easier to check for scope creep as time passes. You can also ensure that you’re not wasting time and the updates and information you’re sharing aligns with the project’s goals from the outset.

Communication Matrix

  • Consolidate the Information into One Document This document is your communication plan that you can share with the team. Go over the plan to give everyone an idea of what to expect and when to expect it.

Sample Project Communication Plan Template

Sample Project Communication Plan Template

Download Sample Project Communication Plan Template

Microsoft Excel | Microsoft Word | Google Sheets | Adobe PDF

You can use this example of a completed project communication plan as a reference when creating your own. This template highlights key stakeholders and their preferred contact information, types and frequency of interaction, and communication goals. Download and customize this template for use in your own projects.

In this article , we’ve compiled other most useful project communication templates to aid project managers with consistent messaging.

Best Practices for Writing a Project Communication Plan

The needs of every project vary, but all communication plans should be able to change throughout the process. Focus only on what is relevant to each individual, and take into account their preferred methods and frequency of communication.

  • Be Open to Change: Keep an eye out for scope creep and don’t be afraid to update communication plans as projects evolve.
  • Consider Preferences: Your clients and high-level stakeholders likely have preferences in their style and frequency of communication. Take those into account when sending updates.
  • Focus on What Is Important: Keep the minutiae in an accessible place, such as a team message board or cloud-based drive, but only send out specific, necessary information to individuals.
  • Consider the Needs of Parallel Teams: Bellomo highlights the importance of looking at the big picture: “I give the client and shop a written work-back schedule to outline when they can expect to receive information and what kind. This helps ensure everything is clear from the onset on what we need and when to achieve the established delivery schedule. For example, if I need vector files for a logo provided before engineering can commence, I would put the deadline for that unit earlier than the deadline for the rest of the artwork package that doesn’t impact the build and only involves the graphics finishing team.”
  • Determine Your Tone: “It is important when establishing the initial communication with clients and the shop to be friendly and casual for the small stuff, but super detailed and outlined for the big stuff,” advises Bellomo.
  • Delegate Clearly: Bellomo also suggests to “make sure action items are clear by breaking things down by element, action item, due date, and who is responsible for the task.” When someone is responsible for reporting updates, make sure they know it.

Importance of Communication Management in Project Management

A well-established communication plan is integral to managing the workflow of a project. By laying out the communication expectations from the outset, you can ensure that key stakeholders and team members stay in the loop. 

Griffin notes that “setting early expectations for individuals and teams allows for better collaboration” throughout the course of a project. A communication plan can also ensure that team members stay accountable for relaying their own progress and achievements and that you have adequate time to provide and implement feedback during each stage of a project.

“Sticking to a standard allows individuals to know that they can come to you with any question and that you will assist them. Keep in mind that individuals are complex and have their own responsibilities while working on projects. Establish a communication schedule and follow up with an individual if they do not come through. If a delay arises, that is also OK; just make sure if there is a hiccup it is communicated clearly,” explains Griffin.

Benefits of a Project Communication Plan in Project Management

The benefits of a good project communication plan are far-reaching. You will stay more organized, build trust with your team and stakeholders, and ultimately end up needing to hold fewer meetings.

  • Organization: At its most basic level, a communication plan will help keep you and your project schedule organized by plotting a course for upcoming meetings and check-ins.
  • Team Cohesion: Keeping everyone in the loop fosters trust and helps you manage expectations. Griffin also emphasizes that “strong communication is a must, allowing for teams to collaborate, excel, and deliver the same level of service even while remote.”
  • Stakeholder Input: When you have a communication schedule in place, you allow for early and ongoing feedback from key players attached to the project.
  • Accountability: With a well-written plan, you can ensure that individuals stay accountable for reporting their work status and create a “paper trail” of reporting for higher-ups.
  • Establish Confidence: Show the team and the higher-ups that you know what they need and when they need it.
  • Fewer Meetings: Meetings take up a lot of time and resources. With a good communication plan, you can share information more often and in fewer meetings. Best of all, everyone will know exactly when to expect updates from the outset.

How to Use a Communication Plan Throughout a Project

Creating a comprehensive communication plan helps teams stay focused. No team is immune to scope creep, but with a communication plan, you can easily see where you're starting and recognize when goals no longer align with an existing plan.

Make sure the entire team has access to the plan and knows who is accountable for delivering and when. Your team will be able to help you see gaps in communication when everyone has access to the larger picture.

Don’t be afraid to change your plan. As issues come up — they always do — you can adapt your communication strategy much more easily when you have a system to reference. Keep your plan updated with contact information for stakeholders, frequency, and desired forms of communication as situations evolve.

Communication Activities in Project Management

Communication comes in many forms. Consider what you are sharing and who you are sharing it with, as well as their preferred communication methods.

  • Formal Communication Activities: Email, meetings, scheduled phone and video calls, and bulletin updates can all be considered formal communication. Any kind of communication that is monitored or stored should be formal and professional.
  • Informal Communication Activities: Watercooler or desk-side conversations and spur-of-the-moment phone calls are informal communication. Any kind of off-the-record communication is informal; if you establish an important point during one of these meetings, one or both parties should follow up by email to ensure that the conversation can be referenced later.
  • Involuntary Communication Activities: Consider your tone of voice and body language when communicating with the team; these can both add emphasis to the words you say.

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What is project communication?

Good communication in projects is the process of exchanging information and confirming there is shared understanding.

Decisions about communication methods are made in the context of the target audience, the intended impact and the risks/potential unintended consequences of the approach.

Definition from  APM Body of Knowledge 7 th  edition

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Communication in team collaboration

Face-to-face: The ability to communicate is a core skill for people working in projects, programmes and portfolios to ensure objectives and requirements are understood, plans and benefits are shared, stakeholders are aligned, teams are motivated and knowledge is embedded.

Non verbal: Project professionals have choices to use written words and symbols, voice and non-verbal signals (body language) when communicating. Non-verbal communication can have more of an impact than the words used. But also runs the risk of the key message being misunderstood.

Effective communicators consider not only the message they want to pass on, but also the method (medium) for communicating the message, see Figure 3.3.1.

personal communication in project management

Figure 3.3.1 Considering the medium and the message  Source: Body of Knowledge 7 th Edition

Stakeholder communication

All projects, programmes and portfolios have communication plans that build from stakeholder analysis and outline the who, what, when, why and how of two-way communication between the team and the wider stakeholder environment .

Effective communication plans include ways to receive feedback and measure effectiveness so that plans can be adjusted to have maximum impact.

APM People Interest Network Communication planning guide

The guide has been designed to provide a simple framework that can be used by project managers and communicators supporting projects.

Planning models

There are many communication planning models.  Most follow the same pattern:

Neurological levels

The Communication Planning report also talks about different theories to help communicate with team members. One example is the system of Neurological Levels by Gregory Bateson. The system describes the different motivators (how people are motivated in their daily work) and how a deeper understanding of these can improve everyday communications and lead to better outcomes.

A central belief of Neurolinguistic Programming and other theories of how we work describes our existence as having successively higher levels of refinement. Similar in structure to Maslow’s Hierarchy of Needs, the system of Neurogical Levels described by Gregory Bateson and developed later by Robert Dilts suggests the following levels (sometimes called the Logical Levels of Change). It describes the levels that we operate at in our daily lives:

Logical levels of change diagram

APM People Interest Network

The APM People Interest Network has a vision of ‘Inspired and inspiring project managers’ and a mission to raise awareness, inspire thinking and influence opinion around people and project management. Our primary focus groups are: Communications. Leadership and behaviours. 

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Watch: Successful project communication

Listen: How to be a great communicator

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The following project communication learning modules are available on APM Learning. This is a member only resource.

  • Information sheet - Communication plan
  • Learning module - Communication and collaboration
  • Learning module - Effective Stakeholder Management and Communication

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APM Body of Knowledge 7 th edition

The APM Body of Knowledge 7 th edition is a foundational resource providing the concepts, functions and activities that make up professional project management. It reflects the developing profession, recognising project-based working at all levels, and across all sectors for influencers, decision makers, project professionals and their teams. 

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Guide to Project Communications Management

March 26, 2019 by Bernie Roseke, P.Eng., PMP Leave a Comment

project communications

Many, if not most, project issues can be traced back to poor communication.  Like an airplane with many parts, projects are an interconnected network of stakeholders attempting to accomplish a goal.  If even the smallest part malfunctions, disaster can strike.

Project communications management are the tasks that are performed to ensure that the information needs of the project and its stakeholders are met.  It involves the following three processes:

  • Project communications planning
  • Performing project communications
  • Project control

Project Communications Planning

As with all areas of project management , if you don’t have a plan you’re flying without a pilot.  The Communications Management Plan tells all the stakeholders how they will be communicated with, the frequency, the medium, the content, and any other communication that is necessary to achieve project success .

A Communications Management Plan contains the following information:

  • Stakeholder communication requirements Each stakeholder has their own needs and requirements which demand a unique communication strategy.  These communication requirements, including the type, frequency, and method of communication, are central to the plan, and form a baseline upon which to perform project control.
  • Information to the communicated The content of the communications, including language, format, and level of detail.
  • Person responsible (the sender) There should never be any doubt who’s job it is to communicate with stakeholders .  If there is bad news that needs to be shared and nobody is given the responsibility to communicate it, then it usually won’t get communicated. It doesn’t have to be the same person for every stakeholder or communication item, but the roles and responsibilities must be clear.  
  • Person or group who will receive the information (receiver) Each communication item is directed at someone.  A person is better than a group or department where it might get lost in the shuffle.  That person should be identified along with any information regarding their needs, requirements and expectations.
  • Reason for the distribution of the information The underlying rationale for performing the communication can aid in decision making when communication needs change.
  • Frequency and timing The timing and frequency of the communication is often just as critical as the fact the communication was made in the first place.  Stakeholder analysis determines how to ensure the stakeholder is informed of issues that concern them in a timely manner, otherwise it is of little or no value to them (or it will create its own problems).
  • Person responsible for confidential information Many projects have information that is sensitive (competitive secrets), offensive to someone if made public (personal information), or hidden behind freedom of information or privacy legislation, and the like.  This type of information needs a central authority who must authorize its release.
  • Escalation processes In a perfect world, stakeholders are always happy with the information they receive.  But unfortunately it’s not a perfect world, and procedures should be in place when a stakeholder objects to the information.
  • Method for refining and updating the communications plan When the communication happens and feedback is received about any aspect of it (style, method, etc.) the communications plan may need to be updated.
  • Resources Any resources that are allocated to communication, such as budget and schedule.  Many projects require things like progress updates , meetings in other cities, newsletters or other media production.  All of these things come with a cost that, if not adequately accounted for, can cause undesirable project changes.
  • Flowcharts Sometimes its handy to provide some flowcharts that demonstrate the pathways of information flow.
  • Constraints Often there are constraints to project communication that are imposed by legislation, technology, or organizational policies.

Performing Project Communications

project communication

To avoid unnecessary turbulence, the project communication plan identifies the medium, frequency, timing, and any other factor necessary to provide the communication necessary for each stakeholder.  Most stakeholders require some form of regular communication such as progress updates, expenditure reports, meetings, and so forth.  But informal, ad hoc communications such as emails, letters, and phone calls are sometimes necessary in response to predefined events, and these should also be itemized within the plan.

During the project execution phase, the project communication can take place in any number of formats, including:

  • Phone conversations
  • Team meetings
  • Presentations
  • Notice boards
  • Newsletters, magazines or e-magazines
  • Letters to staff
  • Press releases
  • Annual or progress reports
  • Emails and intranets
  • Web portals
  • Focus groups
  • Consultation meetings
  • Face to face, formal or informal meetings with stakeholders
  • Social media

Project communications can be either:

  • Push communications, which are distributed by the sender to the receiving party who needs to receive the information.
  • Pull communications, which are posted by the sender and allow the receiver to access the information on their own time or convenience.  This is usually used for large, complex information sets, for example project reports .
  • Interactive communication is a multidirectional exchange of information in real time, such as phone calls or videoconferencing.

In a perfect world, there would be no storm clouds that need to be circumnavigated.  Unfortunately, sometimes stakeholders carry baggage that forces a change in flight plan.  Communication with stakeholders generate project issues, which are then passed into the project change control system to put the stabilizers back on and implement corrective action.

Project Control

Project manager performing project control

In project communications management, the project control function consists of dealing with potential changes in the communications requirements.  The project communications management plan is not a static document, in fact, it is rare that projects proceed all the way through without changes to the communications requirements of their stakeholders.

For that reason, project control involves monitoring the stakeholder communications and making the appropriate changes to the plan.

Typical project control functions include earned value analysis to ensure the project is on time and budget.  During predefined project control points, usually one week, the progress is determined, usually from the project management information systems and reported to senior management (or other stakeholders).  In the area of project communications management, the type, style, frequency, and method of communications is assessed to ensure it is still sufficient for the recipients that they are intended for.  If not, changes are made to the project communications plan, a component of the overall project management plan.

Monitoring project communications determines if the communication activities have had the desired effect of increasing or maintaining stakeholders’ support for the project.  It seeks to adjust the communication strategy to maximize the desired effect.  Any changes trigger a move back to the communications planning stage.

Project Communications in the PMBOK

The Project Management Body of Knowledge (PMBOK) contains a knowledge area called Project Communications Management , the 7th out of 10 knowledge areas .  It contains the following three processes:

  • Plan Communications Management
  • Manage Communications
  • Monitor Communications

The first process occurs in the planning group, the second in the execution group, and the third in the control group.  Hence, you can see that, initially, a communications management plan is created, secondly, the plan is put into action, and thirdly, the project control function seeks to measure whether the desired results are being achieved, and adjusts the plan as necessary.

Project Communications in PRINCE2

In the PRINCE2 project management system , a Communications Management Approach is created by the project manager during the Initiating a Project process.  It must be approved by the Executive, Senior User, and Senior Supplier, and reviewed by Project Assurance.  This ensures that the relevant stakeholders have reviewed and approved their communications requirements.

The Communications Management Approach is described in section A.5 of the PRINCE2 guide.  It includes:

  • Communication procedure
  • Tools and Techniques
  • Timing of communication activities
  • Roles and responsibilities
  • Stakeholder analysis
  • Information needs for each party

Project Communications in the ICB

The International Project Management Association’s Individual Competence Baseline (ICB) contains 29 competence elements for project managers, of which six are relevant to project communications:

  • Personal Communication (People #3)
  • Relationships and Engagement (People #4)
  • Leadership (People #5)
  • Teamwork (People #6)
  • Conflict and Crisis (People #7)
  • Negotiation (People #9)

Although they are all important, the first two are mission critical to project communications management, and the most important of these is undeniably the first (Personal Communication).  This element has five key competence indicators:

  • Provide clear and structured information to others and verify their understanding
  • Facilitate and promote open communications
  • Choose communication styles and channels to meet the needs of the audience, situation and management level
  • Communicate effectively with virtual teams
  • Employ humor and sense of perspective when appropriate

Projects are complex machines with many interactive parts, hence communication between those parts is the key to safe arrival at the destination.  Good project communication is the headwind that propels projects to new heights, from take off to touch down.  Project communication management guides the navigation of the turbulence in between.

Good luck on your projects!

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About Bernie Roseke, P.Eng., PMP

Bernie Roseke, P.Eng., PMP, is the president of Roseke Engineering . As a bridge engineer and project manager, he manages projects ranging from small, local bridges to multi-million dollar projects. He is also the technical brains behind ProjectEngineer , the online project management system for engineers. He is a licensed professional engineer, certified project manager, and six sigma black belt. He lives in Lethbridge, Alberta, Canada, with his wife and two kids.

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The Keystone of Success: The Crucial Role of Communication in Project Management 

In the dynamic landscape of project management, the key to success often lies in the effective exchange of information. When deadlines are tight and resources limited, effective communication emerges as the linchpin that holds the entire endeavour together. Often overlooked, communication is the secret ingredient that can make or break a project's success.  

Research has consistently shown that projects are more likely to be successful when communication is prioritised and maintained throughout the project lifecycle. Clear and consistent communication helps prevent misunderstandings, reduces conflicts, and enhances overall project efficiency.  

Communication is the keystone upon which every project is propped up, enabling teams to collaborate, align their efforts, and achieve their goals. From the initial planning stages to the final implementation, clear and open communication plays a pivotal role in mitigating risks, fostering innovation, and ensuring the timely completion of projects.  

In this article, I will explore the significance of communication in project management, shedding light on its various aspects and providing insights into its benefits. 

The Multifaceted Nature of Communication 

Communication in project management encompasses a broad spectrum of interactions, including verbal, written, and non-verbal forms. It involves conveying ideas, sharing progress updates, addressing challenges, and seeking feedback from team members, stakeholders, and clients. Effective communication ensures everyone is on the same page, enabling seamless coordination and preventing misunderstandings that can lead to project delays or failures. 

Key Components of Communication in Project Management 

1. Stakeholder Engagement: Engaging stakeholders at various levels is crucial. Project managers must identify the key stakeholders, understand their needs and expectations, and develop a communication plan tailored to each group. Regular updates, meetings, and reports ensure stakeholders are informed and engaged. Engaging stakeholders through regular updates and transparent communication builds trust and keeps them invested in the project's progress. When stakeholders feel informed and valued, they are more likely to provide crucial support and resources. It will be essential for project managers to adapt their communication to each group of stakeholders. 

2. Team Collaboration: A project is only as strong as its team. Effective communication among team members encourages collaboration, idea-sharing, and problem-solving. Project managers must establish communication norms, tools, and platforms to facilitate seamless interactions. They must understand their team members and their expectations in terms of communication to communicate efficiently to each member of the team. 

3. Clear Objectives and Goals: Transparent communication of project objectives and goals ensures everyone understands the project's purpose and scope. This clarity reduces the chances of scope creep and keeps the team focused on the intended outcomes. Linking objectives, goals and purpose, the why of the project will be very important to get buy-in. It is not enough to talk to people’s brains; project managers need to speak to people’s hearts. 

4. Timely Reporting: Regular reporting on project progress, milestones, and challenges is essential. Timely updates allow project managers to identify potential issues early and take corrective actions, preventing small problems from snowballing into larger setbacks. Getting regular feedback will be an important step in identifying potential problems early. 

5. Risk Management and Issue Resolution: Effective communication aids in identifying and addressing risks and issues promptly. When team members are comfortable sharing concerns, solutions can be devised in a timely manner, minimising project disruptions. Open communication empowers teams to identify and mitigate risks effectively. A culture of transparency allows for proactive risk management, reducing the chances of unexpected disruptions. Teams can address challenges head-on, minimising their impact on project timelines and outcomes. 

6. Change Management: Projects often encounter changes in requirements, scope, or resources. Open communication about these changes helps manage expectations and allows for adjustments without derailing the project. 

Key Challenges in Communication 

While the importance of communication is undisputed, project managers often grapple with a range of challenges that hinder effective communication: 

1. Information Overload: In today's digital age, project managers are bombarded with a deluge of information from various sources. Distinguishing relevant information from noise can be overwhelming, leading to crucial details being missed. It can also be the case when project managers share information with stakeholders. The right amount and level of information to share will depend on each stakeholder group or individual. 

2. Communication Barriers: Multidisciplinary teams may struggle to communicate due to differences in terminology, jargon, or cultural backgrounds. Such barriers can impede understanding and collaboration. This is the most important and challenging aspect of communication to get right for project managers. 

3. Lack of Clarity: Vague or ambiguous communication can result in misunderstandings and confusion. Project managers must strive for clarity in all communication channels to ensure everyone is on the same page. 

4. Remote Work Challenges: The rise of remote work has introduced new hurdles to effective communication, such as time zone differences, technological glitches, and a lack of face-to-face interactions. Project managers will need to adapt their communication to the circumstances of each stakeholder group. 

Strategies for Enhancing Communication in Project Management 

Overcoming communication challenges requires a strategic approach that fosters a culture of clear and efficient communication. 

1. Develop a Communication Plan: Just as a project plan outlines tasks and milestones, a communication plan delineates who needs to be informed, what information needs to be shared, and how often. This structured approach ensures no critical communication falls through the cracks. Develop a comprehensive communication plan at the outset of the project. This plan should outline the communication objectives, target audiences, preferred channels, and frequency of updates. Adhering to this plan keeps all stakeholders informed and minimises confusion. 

2. Use Technology Wisely: Leverage project management software, collaborative tools, and communication platforms to streamline information sharing. Video conferencing, instant messaging, and document-sharing platforms help bridge the gap in remote work settings. Leverage communication and collaboration tools to streamline interactions among team members, stakeholders, and clients. Always remember that technology should be used to help people and make delivering projects easier and smoother. Managing many different communication channels will feel daunting to some people. 

3. Establish Clear Channels: Define and communicate the preferred channels for different types of communication. For instance, urgent matters might be communicated through instant messaging, while comprehensive project updates are shared through scheduled meetings. 

4. Active Listening and Feedback: Encourage open dialogue and active listening within the team. Regularly seek feedback on the effectiveness of communication processes and make adjustments accordingly. Effective communication involves not just talking but also listening. Encourage team members to voice their ideas and concerns and actively listen to their feedback. This fosters a culture of open dialogue and mutual respect. 

5. Cultural Sensitivity: When working with diverse teams, be mindful of cultural differences that might affect communication styles. Foster an environment where team members feel comfortable expressing their communication preferences. Different stakeholders have different information needs. Tailor your communication style and content to suit the audience, whether it's the technical team, senior management, or external clients. 

6. Feedback Loops: Create feedback mechanisms to assess the effectiveness of communication. Surveys, one-on-one discussions, and retrospective meetings allow team members to share their thoughts on the communication process, enabling continuous improvement. 

7. Face-to-Face Interaction: While digital communication is convenient, face-to-face interactions remain invaluable. In-person meetings and workshops foster deeper connections, facilitate brainstorming, and help resolve complex issues. 

8. Visualisation and Graphics: Visual aids can greatly enhance communication by simplifying complex information. Consider using graphics such as Gantt charts, flowcharts, and diagrams to illustrate project timelines, processes, and dependencies. 

Conclusion 

In project management, communication is the linchpin that holds all components together. Communication is more than just conveying information; it's a catalyst for success. From setting the project scope to managing risks and engaging stakeholders, effective communication is the force that propels projects towards success. Project managers who prioritise open and transparent communication foster an environment of trust, collaboration, and innovation, allowing teams to navigate challenges and seize opportunities with confidence. As the dynamic landscape of project management continues to evolve, one thing remains certain: communication will remain the foundation upon which successful projects are built.  

Further suggested reading: 

1. Gido, J., & Clements, J. P. (2014). Successful project management. Cengage Learning. 

2. Kerzner, H. (2017). Project Management Best Practices: Achieving Global Excellence. Wiley. 

3. Kock, N. (2015). The challenges of project management in virtual teams. Team Performance Management: An International Journal, 21(3/4), 119-126. 

4. Meredith, J. R., & Mantel, S. J. (2011). Project Management: A Managerial Approach. Wiley. 

5. Turner, J. R. (2019). Handbook of project-based management (5th ed.). McGraw-Hill Education. 

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MASTER OF COMMUNICATION MANAGEMENT ONLINE

The Role of Communication in Effective Project Management

November 15, 2023

View all blog posts under Articles

In both large and small companies, effective project management is crucial. Project managers must possess both effective communication skills and the ability to articulate their vision for a project so that it stands out from the crowd. A project manager oversees company operations in order to achieve a business objective, whether short-term or long-term. Project management involves several moving parts, and the larger the project at hand, the more difficult management can be.

A project manager must possess a variety of skills in order to successfully direct their team, and those interested in a career as a project manager can develop these skills in an online Master of Communication Management (MCM) program. Students in an online MCM program will develop the communication skills that companies are looking for in their project managers, making them a valuable resource to any business.

Project Management Meeting

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Communicating Vital Information in a Timely Manner

Project management can seem like an uphill battle, as it requires a variety of tasks and responsibilities. If one of these tasks is mishandled, project delays or failure can result. Therefore, a project manager must not only keep a clear view of the overall scope of the project but also make sure they are available at all times to everyone who is working on specific tasks.

This is particularly true in large companies where projects may be handled by multiple departments. In this situation, a project manager needs to execute their vision for their portion of the project and must also coordinate with other managers to make sure the larger project is completed.

Communication is a key component of project management because it ensures that every person involved knows what they are working toward. For instance, according to the Association for Project Management, at the beginning of a project, a manager will need to:

  • Clearly define the goals of the project
  • Make sure that every team member understands these goals.
  • Outline performance expectations for all project members, as well as everyone's individual responsibilities.

If a project manager can clearly articulate a project vision and make sure that the people working under them understand this vision, completing the project will be much easier, and the manager may not need to be as hands-on in directing the team. A project manager who can envision a project and make this vision understood by those around them will be better able to make their projects stand out from the crowd.

The primary role of communication in project management is to make certain that everyone involved shares this vision and the goals of the project.

The Association for Project Management also makes it clear that promoting effective communication requires that a project manager use both verbal communication and non-verbal communication, such as body language. The words that a manager may use, as well as his or her body language, are critical to effective communication.

Matching the Communication to the Project

A student enrolled in a Master of Communication program will quickly discover that there are several types of communication that project managers can use. Students will also learn that tailoring the communication to the specific project is crucial. While stand-up presentations still have their place in project management, advances in technology mean that there are several other methods of communication that can make a project more successful.

It’s also important for project managers to select the communication method that fits the needs of the organization. What works in a small company likely won’t apply to a large business.

For many project managers, active communication methods are the most useful. These involve interacting directly with team members, and they are the most effective way to make sure everyone understands their responsibilities. According to 2020 Project Management, some of the most common forms of active communication are:

  • In-person meetings
  • Video conferencing
  • Telephone conferencing

Webinars are a form of active communication that is becoming increasingly popular with project managers, particularly those who work in large companies. Essentially, a webinar is a traditional stand-up presentation that is conducted over the internet instead of in person. These presentations are especially useful for projects where the team members are in different locations and gathering them would be difficult or cost prohibitive.

Some project managers may also make use of passive communication, which does not involve direct interaction with team members. Instead, the project manager would take a more hands-off approach and provide the team members with any resources they may need to fulfill their responsibilities. A few forms of passive communication include:

  • Blogs and websites
  • Online bulletin boards
  • Podcasts and webcasts

A successful project manager will use a combination of passive and active communication methods. Using these different types of methods in concert will make sure that every team member is able to receive information in whatever way they prefer.

Many project managers choose to communicate with their team using team collaboration software. These websites and computer programs allow project managers to instantly communicate vital information to their team members, and they provide a convenient portal for everyone to access necessary project materials, make progress reports, and complete day-to-day tasks. Project managers should understand available communication methods and then choose the option that best fits the needs of their project. Tailoring the communication method to the project ensures that everyone has the information they need.

Putting Together a Project Manager's Toolbox of Skills

A mistake that many people make is thinking that project management is simply about talking and listening. While these basic communication skills are certainly a component of effective project management, they aren’t the only abilities that a manager should possess. In USC’s online MCM program, students will develop a tool box of skills that all effective project managers should have. In addition to being able to clearly communicate with a project team, students will learn how to view a project as a whole, prioritize important goals, and much more. Take a closer look at some of the most important skills of a project manager.

Connecting to the Bigger Picture

According to Innovative Management Solutions, the ability to focus on the larger picture is one of the most essential skills that project managers must possess. Most projects are made up of countless small tasks, and a project manager should be able to understand how these tasks interact and contribute to the entire project. Companies value project managers who can take the big picture into account, as this means they’re able to keep a large project on track.

Prioritization

Prioritization of goals is another crucial skill, and it ties into the skill of seeing the big picture. A project will almost always contain several goals; arranging these goals by order of importance is a key component of project management. In USC’s online MCM program, students can learn how to examine a project and determine which goals should take priority.

Agile Mindset

As recommended by Innovative Management Solutions, project managers must also be prepared for priorities to shift during the course of a project. Something that may have been a primary goal at the beginning of the process can become less important as work is completed. A project manager must have the ability to reassess priorities as projects move forward, and then communicate the new goals to team members.

Listen and Respond Accordingly

The ability to listen is also one of the most important characteristics of an effective project manager. A project manager should be available to team members whenever they have questions and concerns. Talking and listening are equally important in productive communication, and project managers can develop both these skills in an online Master of Communication Management degree program .

Characteristics of an Effective Project Manager

The goal of effective project management is twofold. First, a project manager needs to be able to communicate and direct their team. Second, managers need to be able to develop and execute projects that will stand out and add value to the company for which they work. To be able to achieve these goals and increase their value to businesses, project managers must have several important characteristics.

A data-driven mindset is one of the most important qualities of a successful project manager, according to Innovative Management Solutions. Everything that a project manager does or asks their team to do should be backed by evidence. A project manager who does not base their decisions on evidence is leaving their project to chance, which companies will not tolerate.

The ability to understand and employ the latest project management tools and technology is another vital attribute a project manager should develop. While working toward an online MCM, prospective project managers can learn about these tools and how to implement them in their future projects.

Effectively reacting to change is another characteristic of successful project management that students in an online MCM program can develop. Change can derail a project in several ways. For instance, a change in company leadership may force a project manager to redirect their project so that it’s noticed by the new heads of the business. Project managers must be able to react quickly to changing landscapes and adjust their plans for their project so that it stays on track.

Why Companies Value Project Management

Before enrolling in USC’s online MCM program, it’s important for students to understand why companies value project management so highly. In addition to increasing organizational efficiency, project management can benefit companies in several ways, which is why large businesses are constantly searching for skilled, experienced project managers.

According to Chron, saving money is one of the main reasons that high-quality project managers are prized by companies. These people will be able to keep a project within budget by making sure that no resources are wasted and that the project is completed on time. In addition, without effective communication and management, the cost of a project can easily increase far beyond the budget.

Project managers can also help a business work toward its mission by considering whether the scope of a project actually fits the needs of the company. While constant innovation and goal-oriented growth are hallmarks of a successful business, taking on projects that are too large can be counter-productive. Before a project begins, a project manager can make sure that its scope fits the company so that success is more likely.

Finally, but perhaps most importantly, successful project management can help give companies an edge over their competitors. Some project managers choose to specialize in a certain field, and companies can take advantage of this specialization to undertake projects that their competitors might not be able to complete. However, regardless of specialization, effective communication helps to reduce confusion, encourage transparency and helps keep projects on time and budget.

Communication is integral to effective project management. Those who are interested in developing strong communication skills at work can visit the USC Online Master of Communication Management program to see how students develop strong communication skills and learn how to apply these skills to real-world projects and business situations.

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How to Create a Project Communication Plan (Template Included)

ProjectManager

Communication is strange. It should be so easy. You say something and someone listens and understands. But it doesn’t always work out that way, does it?

So, what can you do to ensure your words are heard and the message you’re trying to convey is comprehended and acted on correctly? That’s a tall order. You’ve probably noticed in both your personal and professional life that it’s easier said than done.

But there’s a way to make communication clearer through a process. If you have a project communication plan, like our free template, then you have a way to get information to those who need it in a way that’s understandable and actionable.

What Is a Project Communication Plan?

A communication plan is used to define the information that’s disseminated to the project team as well as project stakeholders. It not only defines what should be communicated but also when it should be communicated and how often. The communication plan will also decide on the channel that the communication should be delivered. This information likely varies depending on who the communication is targeting. For example, stakeholders will only need a general understanding of the project, while team members will get more detailed information.

Project management software helps you schedule communication more efficiently. ProjectManager helps you create the schedule for your communication plan on a Gantt chart, so there’s an easy-to-read visual of its frequency. Meetings, newsletters, social events, conferences, seminars, etc., can all be charted on the timeline to keep track of your various communications. You can also set up recurring tasks so you don’t have to add the same thing over and over again throughout your project. Get started with ProjectManager today for free.

ProjectManager's Gantt chart

How to Create a Project Communication Plan In 4 Steps

A project communication plan should be a thorough and comprehensive review of the who, what, where, how and when of communication. To make sure you’ve hit all the key points, the following must be included when writing your communication plan.

1. Define Your Communication Guidelines

Define what is appropriate communication for each group that will receive communications throughout the life cycle of your project . As mentioned above, such guidelines will include what type of information will be shared with which member of the project team.

2. Identify Your Target Audience

Communication is tailored to the target audience, but in a project , there’s more than one group that gets communication. There are stakeholders, team members, possibly architects, engineers, subcontractors, vendors, et al. List all these groups.

3. Determine a Communication Schedule

Everyone who’s listed in your target audience for communication will have a different schedule by which they receive information. Determine whether they require communication daily, weekly or monthly.

4. Choose Delivery Channels

As noted earlier, there are different channels for communication. A team might get their communication in a meeting, while stakeholders might prefer email or even a phone call. Define the preferred channel of communication for each.

Project Communication Plan Template

To help you create your communication plan, ProjectManager has a free project communication plan template for Word. Here you just have to fill in the blanks to define everything from your vision and objectives to schedule. This is one of dozens of free project management templates for Excel and Word you can download from our site. There’s one for almost everything you’ll ever need when managing a project.

Project communication plan template

Why Is It Important to Create a Project Communication Plan?

Communication isn’t just about barking directives or conveying your message, it’s also about asking questions. Communications are a two-way street, and if you’re only going one-way then you’re going to get stuck at a dead end.

There’s enough data to support the idea that communication is crucial to project success. Everything you do in project management is partial if not entirely a communicative process. Planning is a way to communicate your path through time to complete a series of tasks. Managing those tasks is a constant communicative effort with your team. And so on.

You wouldn’t start a project without a plan in place, and so a communications plan is equally important. It defines how you’re going to get the critical project information to the people who need it, clearly and in a timely manner.

Different projects, of course, demand different communication management styles. Large projects require more structure to your communication plan, but a smaller one doesn’t mean you can just wing it. Communication plans must be made in context, but they must be made.

When you formalize the process of communication in a project, you’re taking steps to make the project successful. If you don’t, your project could fall off course.

Benefits of Using a Project Communication Plan

A communication plan might not seem as important as your resource planning or risk management, but it’s an essential part of the proper way to manage a project. It will keep stakeholders informed, which is one way to manage their expectations, and it helps your team stay on track and avoid overspending on the budget. This increases the chance of a successful project and a product or service that meets your client’s or customer’s satisfaction.

12 Tips for Creating an Effective Project Communication Plan

Now that we’re all on board with the validity of creating a communication plan, how exactly do we make one that can work fluidly across all the channels we need to communicate? Let’s define the communication plan for a larger project, as it’s easier to take away what you don’t need than add it later.

1. Know the Project Culture

Knowing the context of the communications is critical to creating an effective plan. That means understanding the culture of the organization for which you’re working. How structured or casual is it? How have communications been handled in the past? Have those communications been successful? Know the environment you’re working in first.

2. Start with the Project Background

Before effective communication can start, you should have a clear picture of what exactly it is that you’re communicating. By describing the project landscape, so to speak, you know what your parameters are, and it’ll help you get buy-in from the stakeholders and your team. In short, you  lead through your communication .

Start with a project vision and its objectives and jot them down. This is the lodestar you’ll follow throughout your project, so you want to have them clearly defined from the start and remind people throughout the project of the importance of this mission.

Next, you must assign an owner to the communication process. If you have too many people responsible for communications, then your message is scattered and less effective. Pick that person and provide them with the right project collaboration tools .

You’re also going to need a review method in place to monitor the effectiveness of your communications. This way, if your metrics show that you’re not getting a message across to those who need to hear it, you can tweak the process before it negatively impacts the whole project.

And you’re going to want to record the measurement process after you close out the project. Now you have a record of how well your communication plan worked and where it fell short, so you can address those issues when developing a communication plan for your next project.

3. Have an Actual Communication Plan

It seems obvious that a better communication plan requires having a plan, but it’s surprising how many people fly by the seat of their pants. Communication is sending emails, setting meetings or talking with someone. You tell them what they need to know and then they take that information and apply it.

Sure, but it doesn’t always work out that way. You need to have a process in place to make sure no messages fall through the cracks. A plan helps you reach the right people with the right information.

You can use the calendar feature in ProjectManager to create tasks for key dates. Those tasks have descriptions, comments, file attachments and assignees, priority levels and more. By planning out your tasks ahead of time, you’ll maintain a steady flow of communication for everyone involved.

For more information about how project planning software can help you with your communication plan, watch the video below. Create plans, communicate with team members, store files and track results in real time with online software. Improve your plans and your project communication with one capable tool. Learn more:

4. Analyze the Situation

What are the strengths and weaknesses of your plan? You might have a project team that’s very well organized and communicates easily. But maybe stakeholders are not happy with the method you’ve chosen to communicate the project’s progress with them.

These strengths and weaknesses are not etched in stone. They can be springboards of opportunity, and you should use them as such. Now you have a chance to improve your communication. Be aware of all strengths, weaknesses, opportunities and even threats to your communication process, and record them all.

5. Review Lessons from Past Projects

If this isn’t your first project, then you have a historical record to look back upon. That’s a great resource, one that’ll give you precedent and direction on moving forward. Even if you’ve never led a project before, chances are that the organization you’re working for has, and they have archives of past projects , which can be a valuable tool at your disposal.

Start with a list of the basic communications that have taken place, how they were made and if they were successful. Now document what you’ve learned from this research and apply it to the present communication plan.

6. Be SMART!

What are you going to achieve with your communication plan? Good communication, of course. But how do you make sure of that?

Well, begin with a list. What are your three top objectives? Got those. But make sure you’re SMART about it. Yes, SMART is an acronym to remind you to be:

  • M easurable
  • A ctionable
  • R elevant; and

Relevance is key. Don’t assume everyone wants the same amount of info delivered in the same way, but most everyone wants their information delivered consistently on time.

7. Have Communication Guidelines and Follow Them

With your objectives in place, you now need to formulate a plan by which to achieve them. So, you need to set guidelines to help you get those communication objectives out.

For example, you must determine how you’re going to deliver the message, whether you want structured and regular feedback, meetings, a procedure of approval before sending a missive, what to send, etc.

Define the core types of communications you are producing, and then set about clarifying the method of delivery and process for feedback and approvals for each method. The communications owner or liaison should own this chart and process to make sure they are followed up on.

8. Make Rules for Meetings

Meetings are a great communication tool and should be part of any project communication plan. But meetings have a bad reputation as time-wasters. They certainly can be, but they don’t have to be inefficient. That’s why you want to have guidelines to make sure your meeting is getting the right message to the right people.

Start by only having those people in a meeting who need to be there. Then make sure you have an agenda to keep you on message. Keep meeting minutes and assign action items. Not all meetings need such structure, but you want them to facilitate the work, not interrupt it.

9. Determine Who are Your Stakeholders

These are people that you’ll be in communication with throughout the project, as you note the progress, so they can feel things are moving smoothly to a positive end. If you miscommunicate with them, you risk the very project itself as you’ll need to meet their expectations .

So, you want to map those stakeholders , what their role in the project is and what it is that they need to know about the project, what frequency you need to communicate with them, etc. Make sure you also ask your stakeholders how they need information. Some of them have stakeholders of their own!

Make sure this list is shared with those stakeholders, so they can approve or comment. This will help to keep them in the loop and you focused on the project at hand.

10. Focus on What Truly Matters for Stakeholders

You can get inundated with data when you’re managing a project. That’s why it’s important to prioritize the most important data points and define where that information needs to go.

Communicating on projects means focusing on one thing or else you have too broad a message. There are many metrics to communicate, from project status and issues to project risk and deliverables. Decide which are most crucial for which people.

11. Choose the Right Channels

There are many channels to disseminate your message. One method might not be the magic bullet to cure all your communication ills. Some like email, others prefer text or chat and there are those who still like to get a printed document . Know who needs what and set up those channels.

12. Monitor Your Project Communications

Yes, communications aren’t thrown into the void with the hope that they’ll connect. If you want to know if your communications are hitting their marks, you must monitor them. You can simply ask if they’ve been received or require an acknowledgment of receipt. There is also software that can automate this process for you.

Key Project Management Reports to Include in Your Project Communication Plan

When communicating during the execution of a project , there are several vehicles that best deliver the information to show your progress. Of course, different stakeholders need different reports, but the following are the most substantial ones.

Status Report

The status report periodically updates the work being done by the project team to the project manager and stakeholders. It’s a marker that shows where the project is in relation to where it’s supposed to be at that time. They help with the communication of keeping everyone focused on the same issue and provide a record of the project’s progress. They should be clear.

ProjectManager's status report filter

Budget Report

The budget report is focused on the costs of the project as they are being spent in real time and compared to the established budget from the project plan. The only way to communicate how much money is being spent on a project is to monitor it and report back periodically to capture a picture of your spending at that time. Then you can look at where you planned to be in your budget at that point in the project and determine if you’re on track or not.

Workload Report

The workload report charts the workload for your project, according to the progress of the teams and their tasks. Workload management reports communicate how far along each team member is with their tasks by showing if the task is completed, still in progress or overdue. This is another way to communicate the progress of the project as well as keep everyone abreast of where they are in the larger picture.

Project Dashboards

A dashboard is going to track a series of project metrics and just crunch that data to show in charts and graphs where you are in the project. This takes what’s often complex and hard-to-digest information and delivers it in a more palatable and understandable way.

ProjectManager's real-time dashboard

If your dashboard is illustrating metrics in real-time, like ProjectManager , then that data is current and you can easily share the information with your stakeholders. This makes communication clear and offers stakeholders a visual for the project’s progress during presentations.

Related Content

  • 10 Project Meetings to Guide Your Project Management Team
  • 12 Essential Project Reports
  • Project Documentation: 15 Essential Documents

If you’re ready to take the leap into the 21 st century, then start using project management software to facilitate your project communication needs. ProjectManager is an online tool that means you’re messages are delivered and received in real time, and your communication plan folds in seamlessly with all the other aspects of the project. Get started with ProjectManager and take this free 30-day trial.

Click here to browse ProjectManager's free templates

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Importance of Interpersonal Skills in Project Management

Importance of Interpersonal Skills in Project Management

Managing projects requires more than taking care of schedules and budgets; it’s about people. Imagine a world where collaboration isn’t just a buzzword but the reason for success, where communication isn’t just about words but about building bridges between diverse teams.

So, what are these?

These are interpersonal skills.

Is this all?

No, it isn’t

In this blog, we will explore the significance of interpersonal skills in project management, where the ability to lead, inspire, and connect isn’t just an advantage—it’s the difference between a good project manager and a great one.

Table of Content:

  • What are Interpersonal Skill?

Key Interpersonal Skills Required in Project Management

Why interpersonal skills are important in project management, what are interpersonal skills.

Interpersonal skills, also known as “people skills,” encompass the qualities and abilities that enable effective communication and relationship-building with others. These skills are demonstrated through both verbal and nonverbal interactions.

Strong interpersonal skills are pillars of excellence in project management. They are desirable and essential for effective collaboration, adept navigation of complexities, and graceful adaptation. 

Picture a project manager who excels in technical prowess, fosters open communication, builds cohesive teams, and navigates conflicts with finesse. In project management, these interpersonal skills aren’t just valued but indispensable.

10 Critical Interpersonal Skill That Every Project Manager Should Have

In project management , technical skills, and conceptual insight are foundational for crafting plans for project development. However, true project success depends on integrating these skills with diverse interpersonal skills. 

These skills are important, ensuring effective collaboration, communication, and conflict resolution throughout the project lifecycle. Let’s explore the essential interpersonal skills of project management, understanding how their mastery elevates project outcomes and helps build a systematic, high-performing project environment.

Communication

Effective communication in project management involves conveying project goals, updates, and expectations clearly to team members, stakeholders, and clients. It ensures everyone understands their roles and responsibilities, minimizes misunderstandings, and fosters collaboration throughout the project lifecycle. 

Project managers need to establish transparent communication channels, facilitate discussions, and actively listen to ensure that information flows smoothly and everyone remains aligned with project objectives.

Project managers play a key role in providing direction, motivating team members, and driving the project towards successful completion. Strong leadership skills are essential for inspiring confidence, delegating tasks effectively, and promoting teamwork. 

Project managers must lead by example, communicate a clear vision, and empower team members to take ownership of their roles, bringing a positive work environment that is facilitative to achieving project goals.

Conflict Resolution

Conflicts are unavoidable in project management, but how they are managed can significantly impact project outcomes. Project managers need strong conflict resolution skills to address disagreements promptly and constructively. 

By resolving conflicts effectively, project managers can prevent disruptions, maintain high team morale, and ensure that project progress remains uncontrolled, ultimately contributing to project success.

Teamwork and Collaboration

Project management is collaborative, requiring effective teamwork among diverse team members to achieve project objectives. Project managers must cultivate a collaborative environment where team members feel valued and empowered to contribute their skills and expertise. 

Encouraging open communication, promoting trust and respect, and leveraging each team member’s strengths are essential for fostering teamwork and maximizing project outcomes.

Emotional Intelligence

Emotional intelligence is crucial for project managers to understand and manage their own emotions and those of others. By demonstrating empathy, building connections, and fostering a supportive work environment, project managers can enhance team unity and mitigate conflicts that may arise during the project lifecycle . 

Emotional intelligence enables project managers to navigate interpersonal dynamics effectively, fostering positive relationships and contributing to project success.

Adaptability

Projects often encounter unexpected challenges or changes, requiring project managers to be adaptable and flexible. Being able to adjust plans and strategies while remaining focused on project objectives helps project managers effectively navigate uncertainties and keep the project on course towards successful completion. 

Adaptability enables project managers to respond proactively to changing circumstances, ensuring project success despite unexpected obstacles.

Negotiation Skills

Negotiation skills are essential for project managers to navigate the complex dynamics of stakeholder interests, resource limitations, and project needs. By finding common ground, balancing competing interests, and securing essential resources, project managers can overcome challenges and drive the project toward successful completion. 

Effective negotiation enables project managers to reach agreements that benefit all involved parties, ultimately contributing to project success.

Stakeholder Management

Effective stakeholder management involves identifying, engaging, and managing the expectations of all parties involved in the project, including clients, sponsors, end-users, and other stakeholders. 

Project managers need to establish clear lines of communication, build relationships, and ensure stakeholders are informed and involved throughout the project lifecycle. 

By understanding stakeholders’ needs and priorities, project managers can align project objectives with stakeholder expectations, mitigate risks , and secure support for project initiatives.

Time Management

Time management is critical for project managers to ensure tasks are completed efficiently, and deadlines are met. Project managers must prioritize activities, allocate resources effectively, and develop realistic project schedules. 

By managing time effectively, project managers can minimize delays, avoid uncertainties, and maintain momentum to keep the project on track towards successful completion.

Decision-Making

Project managers are often faced with making important decisions that impact project outcomes, resources, and stakeholders. Effective decision-making involves gathering relevant information, analyzing risks and alternatives, and considering the potential impact on the project’s objectives. 

Project managers must make timely and well-informed decisions while balancing competing priorities and stakeholders’ interests. By making sound decisions, project managers can navigate uncertainties, resolve issues, and guide the project towards success.

Benefits of Interpersonal Skills in Project Management

Interpersonal skills play a key role in project management, primarily because managing projects is as much about effectively leading and coordinating with people as it is about handling tasks and deadlines. 

Projects often bring together a diverse group of individuals with unique expertise, perspectives, and expectations. The success of a project depends significantly on the project manager’s ability to bring collaboration, motivate team members, and maintain a productive work environment. 

Here are some reasons why interpersonal skills are critical in project management:

Enhancing Team Collaboration

Interpersonal skills such as communication, active listening, and empathy are important for enhancing team collaboration. They allow project managers to convey project goals and expectations clearly, understand the concerns and suggestions of team members, and address conflicts. This leads to a more cohesive team that can work efficiently towards common objectives.

Building Trust and Motivation

Trust is foundational in any team, and a project manager with strong interpersonal skills can build trust by being transparent, consistent, and respectful. These skills also help in recognizing the contributions of team members, providing constructive feedback, and motivating the team. A motivated team is more likely to be engaged and committed to the project’s success.

Navigating Conflicts

Conflict is inevitable in project management due to differing opinions and interests. Interpersonal skills are essential for identifying, addressing, and resolving conflicts in a manner that is constructive rather than detrimental to the project. Effective conflict resolution ensures the project progresses smoothly and team dynamics remain positive.

Facilitating Stakeholder Communication

Projects often involve various stakeholders, including clients, sponsors, and end-users, each with their own set of expectations. Interpersonal skills enable project managers to communicate effectively with these stakeholders, manage their expectations, and ensure their needs are considered in the project planning and execution. This is crucial for the project’s acceptance and success.

Adapting to Change

Project changes can occur due to various factors. Interpersonal skills such as flexibility, adaptability, and problem-solving are crucial for navigating these changes. They allow project managers to lead by example, encouraging their teams to embrace change and find innovative solutions to new challenges.

Interpersonal skills like communication, teamwork, leadership, and the skills mentioned above are crucial in project management. They help get everyone on the same page, solve problems, and work well with others. 

By improving these skills, project managers can handle challenges, build strong relationships, and make projects successful. 

If you’re eager to boost your project management abilities, check out our Invensis Learning Project Management certification courses . We offer tailored training to help you become a skilled project manager. 

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Why a clear communication plan is more important than you think

Julia Martins contributor headshot

More often than not, clear communication can make or break successful projects. Clear communication in project management isn’t just about where you should be communicating—it’s also about which team members should be receiving which types of messages.

The good news is, creating an effective communication plan isn’t difficult. All you need to do is define your communication channels and align on when team members should use each. In this article, we’ll walk you through how to set up a communication plan and show you a template so you can create your own.

What is a communication plan?

Sharing a communication plan can give your team clarity about which tools to use when and who to contact with each of those tools. Without a communication plan, you might have one team member trying to ask questions about work in a tool that another team member rarely checks. Rather than being able to clearly communicate and move forward with work, each team member would end up frustrated, confused, and disconnected from the work that matters. Then, if they don’t have clear insight into who is responsible for each channel, they might end up reaching out to an executive stakeholder with questions that person can’t answer. What started out as a simple miscommunication has spiraled into three frustrated team members—and all the while, work isn’t moving forward.

What should a communication plan include?

Your communication plan is your one-stop-shop for your project communication strategy. Team members should be able to use the communication plan to answer project questions like:

What communication channels are we using? What is each channel used for?

When should we communicate in person vs. asynchronously?

What are the project roles? Who is the project manager ? Who is on the project team? Who are the project stakeholders ?

How are important project details, like project status updates, going to be communicated? How frequently will these be shared?

What shouldn’t be included in a communication plan?

A communication plan will help you clarify how you’re going to communicate with your project team and project stakeholders—whether these are internal team members that work at your company, or external stakeholders like customers or contractors.

A communication plan in project management is not a PR plan. This plan will not help you align on your social media strategy, identify a target audience, or establish key messages for different demographics. If you need to build out those plans, consider creating a  social media content calendar  or a  business strategy plan .

The benefits of a communication plan

Obviously  clear communication in the workplace  is a good thing. But do you really need a written communication plan to do that?

In a word: yes. A good communication plan can help you communicate the right information to the right project stakeholders. Executive stakeholders don’t need to be notified about every project detail—similarly, every project team member might not need to be on a conference call with your external partners. By clarifying where and how you’ll be communicating, you can reduce the guessing game and unblock your team.

Less app switching

We recently interviewed  over 13,000 global knowledge workers  and found that the average knowledge worker switches between 10 apps up to 25 times per day. Instead of focusing on high-impact work or even collaborating effectively with their team members, knowledge workers are sinking hours into simply trying to figure out where they should be communicating.

A communication plan can eliminate this guessing game. For example, if your team knows that you only communicate about work in a  work management tool , they can search for key information there—instead of digging through document folders, Slack messages, and multiple email chains. Similarly, when you know that a team member is only tangentially working on the project—and is only being looped in during high-level status reports—you won’t bother them with a question about when the next  project deliverable  is due.

quotation mark

We have created communication guidelines around what software or what tools are best for what. Asana is for action, Slack is for quick responses or answers to things that are floating around. Email is more official and mostly external facing. By doing that, and creating the proper communications guidance, it really helps reduce the noise.”

Increased collaboration

Team collaboration isn’t an effortless process that happens by itself—it’s a skill that you and your team have to build. One part of creating effective  team collaboration  is clarifying your team’s communication conventions. That’s because a big barrier to effective collaboration is feeling comfortable communicating—especially if you work on a  remote or distributed team . If your team feels unsure because they’re still trying to figure out how or where to communicate, they won’t be fully comfortable talking to one another.

Your communication plan is a chance to clarify where team members should be communicating. Depending on the level of detail, you can also include when team members should be communicating—and clarify team conventions towards setting “Do not disturb” mode or snoozing notifications.

By providing these guidelines, you’re effectively removing one of the biggest barriers to easy communication and collaboration between team members. When team members know where to communicate—and just as importantly, where not to communicate—they can be confident they’re sending the right message at the right time.

Less duplicative work

Currently, knowledge workers spend  60% of their time on work about work  like searching for documents, chasing approvals, switching between apps, following up on the status of work, and generally doing things that take time away from impactful work. Part of this work about work is not knowing where things should be communicated.

If team members don’t have a clear sense of where information is shared—things like your  project plan  or  project timeline —then they’ll have to dig through multiple tools or ask several team members just to find the right information. As a result, team members who are unclear about where they should be communicating about work also have a harder time simply finding existing work.

Work about work leads to more manual, duplicative work and less clarity overall. In fact, according to the  Anatomy of Work Index , we spend 13% of our time—236 hours per year—on work that’s already been completed. By sharing your communication plan, you can give your team clarity into exactly where work lives, so they don’t have to spend all that time finding it themselves.

How to write a communication plan

A communication plan is a powerful tool—but it’s also relatively easy to create. You can create a communication plan in four steps.

1. Establish your communication methods

The first step to creating a communication plan is to decide where your team will communicate—and about what. This includes when to use which tools and when to communicate live vs. asynchronously. Live, synchronous communication is communication that happens in real time. Conversely, asynchronous communication is when you send a message without expecting someone to reply right away. We all use asynchronous communication every day without realizing it—most notably, every time we send an email.

As you define your communication plan, identify what to use each tool for. For example, you might decide to use:

Email to communicate with any external stakeholders.

Slack for synchronous communication about day-to-day updates and quick questions.

Asana to communicate asynchronously about work, like task details, project status updates , or key project documents.

Zoom or Google Meet for any team meetings, like project brainstorms or your project post mortem.

2. Align on communication cadence

Now that you know where you’ll be communicating, you also have to identify how frequently you’ll be communicating. Your communication cadence is your action plan for updating different stakeholders about different project details.

For example, you might decide to schedule:

Weekly project status updates posted in Asana to all project stakeholders and sponsors.

Monthly project team meetings to unblock any work or brainstorm next steps.

Asynchronous project milestone updates in Asana as needed.

3. Add a plan for stakeholder management

Running a successful project often depends on getting stakeholder support and buy-in. At the beginning of the project, you’ll do this during the  project kickoff meeting —but it’s also critical to maintain stakeholder support throughout your project.

Take some time as you’re drafting your communication plan to detail when to communicate with each project stakeholder, and about what. Some people, like your key project team members, will be communicating about this project regularly—maybe even daily. Other project stakeholders may only need to be looped in during project status updates or maybe just at the final readout.

By listing out how you’ll be managing communication with stakeholders, you can ensure they’re being contacted at the right time about the right things. The communication they recieve should answer questions at their level of detail and with a focus on business results and overall, high-level impact.

4. Share your communication plan and update it as needed

Once you’ve created your communication plan, it’s time to share it with your project team. Make sure your communication plan is accessible in your central source of truth for all project information. We recommend using  Asana  to track all project communication and work, so you can talk about work where you’re working.

If any changes impact your project communication plan, make sure you update it and communicate those changes. That way, team members always have access to the most up to date information.

Example communication plan

[inline illustration] Communication plan for brand campaign in Asana (example)

Communication plan template

Description of communication.

What type of communication is it?

How often will you be communicating?

Which tool will you be using? Is this synchronous or asynchronous communication?

Who is receiving this communication?

Who is in charge of sending out this communication?

Good communication starts with a communication plan

Clear communication can help you send the right message at the right time. Empower effortless collaboration while also ensuring every team member is being looped in at the right times. That way, your team can spend less time communicating about work and more time on high-impact work.

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Vartika Kashyap

Your guide to nonverbal communication in project management

Guide to Effective Nonverbal Communication in Project Management

As a project manager, you know that effective communication is the backbone of a successful project.

But what if I tell you that words aren’t everything?

Yes, you read it right! Nonverbal cues are equally important.

As the saying goes, it’s not just about what you say, but how you say it , how you read others, and how you present yourself.

Over my decade-long career as a manager, I have learned that incorporating nonverbal communication in project management acts as a bridge that helps you understand your team members better and manage your project more effectively.

Let’s understand how nonverbal communication works in project management and how you can take it’s advantage.

What is the importance of nonverbal communication in project management?

Delivered message = 7% spoken words + 38% tone of the speaker + 55% facial expressions

Dr. Mehrabian came up with this formula to explain how our minds understand what we communicate. His research found that only 7% of a message’s meaning is conveyed through words. 38% comes from vocal cues such as tone and pitch, and 55% from nonverbal cues like gestures and facial expressions. This means that a whopping 93% of communication is nonverbal.

“Imagine your co-worker storms into her office after lunch. She’s red-faced, tight-lipped, and speaks to no one. She throws her briefcase on the desk, plops down in her chair, and glares out the window. You ask, ‘Are you all right?’ She snaps back in an angry tone, ‘I’m fine!’ Which message do you believe: Her nonverbal signals (behavior and voice tone), or her verbal one (words alone)? Most likely, you believe the nonverbal message,” says Darlene Price, author of Well Said! Presentations and Conversations That Get Results .

Price said when messages are mismatched, most recipients tend to believe nonverbal messages more than spoken words.

That’s why it’s important to pay attention to nonverbal cues and mannerisms. It will help you develop good communication skills . 

Whether you’re chatting with colleagues about a new project, negotiating with partners, or presenting ideas to clients, tuning into these cues helps you navigate conversations smoothly. 

Read more- Mastering nonverbal communication: types, examples, and skills

Types of nonverbal communication in project management

Non-verbal communication in project teams is all about expressing yourself without using words.

Various types of nonverbal communication are used to convey a message effectively. Here are some types you can consider:

Types of nonverbal communication in project management

1. Facial expressions

When we talk about facial expressions, we mean the emotions that your face shows, like when you smile or frown.

As a project manager, it’s important to pay attention to these expressions and read people’s emotions. This can help you understand how your team members feel about a project.

Plus, you can build good relationships with your team members . It’s also helpful to know if they are interested or engaged in what you’re discussing.

2. Body language

Body language includes how you hold yourself (posture), the movements you make with your body (gestures), and how you look at others (eye contact).

In project management, good posture and opening gestures show confidence and openness. And, if you maintain eye contact, it shows attentiveness and respect.

3. Tone of voice

The tone of voice is all about how you speak, including the way you change your voice’s pitch, speed, and volume.

Your tone can affect how people perceive you and how engaged they are in what you’re saying. In project management, using a variety of tones can keep people interested and motivated.

4. Personal space

When communicating, it’s important to be aware of personal space – how close you stand or sit to others. However, personal space preferences differ depending on culture. Different cultures have distinct choices when it comes to physical distance.

Generally, North Americans prefer to maintain at least 18 inches of personal space . Anything closer is considered as too intimate. On the other hand, a co-worker from South America may feel comfortable getting closer to talk.

Use of nonverbal communication in project management

In project management, nonverbal communication plays an important role in conveying messages effectively. Here are some ways you can use nonverbal communication in project management:

Use of nonverbal communication in project management

1. Bridge the gap

Sometimes, words alone are not enough to convey a message. They may not be able to capture the nuances and complexities of what someone intends to say. That’s where nonverbal cues come in handy.

Nonverbal gestures complement and reinforce the verbal message. Due to this, the receiver understands the intended meaning quickly.

Nonverbal cues can help bridge the gap between what you say and what you mean. It provides additional context and emotional information that clarifies the conveyed message.

2. Master the art of alignment

Nonverbal cues can help you align your message with your intended meaning. They can help you express your emotions more clearly and effectively.

If your body language and tone of voice do not align with your message, it can create confusion. It becomes hard for others to understand what you are trying to say.

3. Become adaptable

Different situations, cultures, and personalities need different nonverbal communication styles. For example, some cultures feel that looking directly into someone’s eyes is impolite.

Therefore, you need to keep this in mind and adjust your nonverbal communication style based on the culture or situation you are in.

4. Sharpen your listening skills

Nonverbal cues can also help you understand team members better. By paying attention to their body language and tone of voice, you can better understand what they are trying to say.

For example, if someone is slouching or speaking in a monotone voice, it may indicate that they are feeling bored or disengaged. You can adjust your communication style by paying attention to these social cues to keep them engaged.

Nonverbal communication project management examples

Here are some examples to help you understand how effective nonverbal communication can benefit project management:

Nonverbal communication project management examples

1. Building trust and rapport

When you’re in a meeting, it’s important to make eye contact with everyone on the team. You should smile genuinely and use open gestures like outstretched hands. These nonverbal cues can help you convey confidence and approachability. This will encourage effective team communication .

As a result, your team members will feel heard and valued. This will foster trust and collaboration among the team.

Read more- What is effective communication? [with benefits and tips]

2. Enhancing feedback and motivation

When someone on your team leads a successful presentation, it’s important to show appreciation. You can do this by giving them a thumbs-up and a smile. This simple gesture will let them know they did a good job and motivate them to do even better in the future.

When team members feel recognized for their hard work, it boosts morale. This will encourage everyone to contribute more meaningfully.

3. De-escalating conflict

Conflicts are bound to occur in any project, but how you deal with them can make a big difference. If you find yourself in a heated discussion, try to use calming hand gestures, lower your voice, and lean slightly forward.

Doing this can show the other person that you’re willing to listen and work towards a solution. This can help to de-escalate the situation and lead to constructive dialogue and conflict resolution. By handling these conflicts appropriately, you can improve the outcome of the project.

4. Improving active listening

During a one-on-one meeting with a team member, it’s important to show that you’re listening to their concerns. You can do this by leaning slightly in, maintaining eye contact, and nodding occasionally. This shows empathy and encourages effective project communication.

When you show you care about their issues, it helps them feel supported, and they’re more likely to trust you. This can result in increased engagement from your team members and boost internal communication at your workplace .

5. Adapting to virtual communication

When you’re leading a virtual meeting, it’s important to communicate clearly and use simple language. You should sit up straight and look at the camera so everyone can see you. Encourage your virtual team members to participate by hand-raising. This will help everyone feel included and engaged.

By using these nonverbal communication strategies, you can communicate with your team effectively and improve productivity , even in a virtual setting. This can help you make progress on your projects and keep everyone satisfied with the team’s work.

Read more- 5 tips to hone your nonverbal communication skills during remote work.

How to avoid nonverbal communication mistakes 

As a project manager, you should understand that internal communication is important in project management . So, you should avoid nonverbal gestures that can be misinterpreted and lead to project challenges. 

Here are some common mistakes project managers make and how you can avoid them:

How to avoid nonverbal communication mistakes

1. Crossed arms

If you cross your arms while having a conversation with someone, it may convey negative feelings or opinions to the other person.

Suppose you organized a team meeting before starting a new project. Your team members are giving presentations on their ideas for the project in the meeting. But you are crossing your arms; they may think you are uninterested or disagree with what they say.

Pro tip: Practice being mindful of your body language during discussions. Try to make a conscious effort to keep your arms relaxed and open.

2. Fidgeting

According to Jim Blythe in Consumer Behaviour , fidgeting is a behavior that serves as an external outlet for what one is feeling internally.

Fidgeting has different interpretations. Some people may perceive it as a sign of nervousness or boredom, while others may view it as a lack of interest or disrespect.

Fidgeting can be distracting to others, especially in professional or social settings.

Pro tip: To stop fidgeting, take deep breaths and focus on being present in the moment. This will help you shift your attention from the urge to fidget to the task at hand. Additionally, it will reduce your anxiety or restlessness.

3. Avoiding eye contact

Eye contact is one of the most important aspects of communication. Avoiding eye contact can signal a lack of confidence, dishonesty, or disinterest. It can also make others feel uncomfortable or undervalued.

Pro tip: Practice maintaining eye contact while speaking or listening. It will help you build trust and rapport with your team.

4. Poor posture

Poor posture can negatively impact your professional life in several ways. It indicates a lack of confidence, disinterest, or disrespect. It can also lead to physical discomfort and lead to distraction.

Pro tip: Practice good posture by sitting up straight and maintaining a neutral spine. Good posture during important meetings will help you project confidence and respect.

5. Lack of facial expressions

A lack of facial expressions can make it difficult for others to read your emotions or interpret your message. It can also make you appear unapproachable or uninterested.

Pro tip: Practice varying your facial expressions to match the tone of the conversation. You can start by being aware of your facial expressions. Then, you can try to adjust them.

Effective nonverbal communication can help project managers understand their team members better and manage projects more efficiently. Therefore, it’s important to master nonverbal communication in project management. It will transform the way you manage your projects.

Additionally, you can use a digital tool like ProofHub to improve your project communication. ProofHub is a powerful project management and team collaboration software. It lets you streamline your workflow, collaborate better, and finish projects on time. ProofHub also includes features like built-in chat , time tracking, task management, and group chats that can assist you in achieving your project goals.

Don’t let poor communication hold your team back! Invest in the best team communication tool for your business .

What are the common challenges in interpreting nonverbal signals in project management?

Some common challenges include cultural differences, individual differences, and situational context. A gesture can have different meanings in different cultures. Something in one culture may mean something completely different in another culture.

Also, a person’s gestures might be unique to them. It will be difficult for others to interpret them accurately. Lastly, the location or timing of the interaction can also impact the interpretation of nonverbal cues.

Are there specific nonverbal cues that indicate team collaboration and synergy?

Various nonverbal cues indicate team collaboration and synergy. Some are positive facial expressions, open body language, and engaged eye contact.

How does a project manager convey authority and confidence through nonverbal communication?

As a project manager, you can show authority and confidence by maintaining eye contact, standing tall, and having a good posture. You can also use hand gestures to emphasize important points. Use facial expressions to show you are engaged and interested in what others say.

In what ways does nonverbal communication contribute to effective project decision-making?

Nonverbal communication can be a powerful tool in making effective project decisions. Nonverbal gestures can help you build trust with your team and stakeholders. It will make it easier to share your ideas and goals.

Paying attention to the nonverbal cues of others can help you understand their emotions and reactions. So you can adjust your approach accordingly.

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Importance of Cybersecurity

Introduction.

Cybersecurity is a critical aspect of modern business operations, especially in a world where data breaches and cyber-attacks are becoming increasingly common. As technology continues to advance, so do the tactics of cybercriminals, making it essential for organizations to prioritize their cybersecurity efforts. From implementing strong authentication measures to regularly updating security protocols, there are numerous strategies that businesses can employ to protect their sensitive information from unauthorized access. This blog will delve into the intricacies of cybersecurity and provide valuable insights on how companies can safeguard their digital assets in today's threat landscape.

Importance of Cybersecurity

What is Cybersecurity, & Why is it Important?

Cybersecurity is the practice of protecting systems, networks, and data from digital attacks. In today's interconnected world, where businesses rely heavily on technology to store and manage sensitive information, cybersecurity is critical in ensuring data confidentiality, integrity, and availability. With cyber threats becoming more sophisticated and prevalent, it's more important than ever for organizations to prioritize cybersecurity measures. A cybersecurity breach can result in severe financial losses, damage to reputation, and legal consequences. Implementing robust cybersecurity measures protects your organization's assets and instills confidence in your clients and stakeholders. Cybersecurity is not just a reactive measure to cyber threats but a proactive strategy organizations can adopt to prevent data breaches, unauthorized access, and other cyber threats. It involves implementing policies, procedures, and technologies to fortify digital assets against malicious activities. By maintaining a strong cybersecurity posture, organizations can safeguard their information and ensure business continuity in the face of evolving cyber threats.

Familiar Cyber Threats Businesses Face

1. Phishing: Phishing attacks involve using deceptive emails or messages to trick employees into revealing sensitive information such as login credentials or financial information. 2. Malware: Malware, such as viruses, worms, and ransomware, can infect a business's network or devices and cause significant damage by stealing data, disrupting operations, or extorting money. 3. DDoS Attacks: Distributed Denial of Service (DDoS) attacks involve overwhelming a business's website or network with traffic, making it inaccessible to legitimate users. 4. Insider Threats: Employees or contractors with access to a business's systems can pose a threat by intentionally or accidentally causing harm, such as stealing data or introducing malware. 5. Social Engineering: Social engineering tactics involve manipulating individuals into divulging confidential information or performing actions that compromise security, often through impersonation or pretexting. 6. Password Attacks: Weak or easily guessable passwords can make it easy for cybercriminals to gain unauthorized access to a business's systems and data through brute force attacks or password cracking tools. 7. Man-in-the-Middle Attacks: In a man-in-the-middle attack, an attacker intercepts communication between two parties, allowing them to eavesdrop on sensitive information or manipulate the communication for their benefit. 8. Zero-day Exploits: Zero-day exploits are software or hardware vulnerabilities unknown to the vendor that cybercriminals can exploit to gain unauthorized access or cause harm before a patch is available. 9. Supply Chain Attacks: Supply chain attacks involve targeting third-party vendors or partners to gain access to a business's network or data, exploiting the trust relationships between organizations. 10. IoT Vulnerabilities: Internet of Things (IoT) devices connected to a business's network can introduce vulnerabilities that cybercriminals can exploit to gain unauthorized access or launch attacks on the entire network.

Importance of Cybersecurity

Steps To Protect Your Business From Cyber Attacks

1. Educate Employees: Train your employees on the importance of cybersecurity and how to identify potential threats such as phishing emails, malware, and social engineering attempts.

2. Secure Your Network: Implement firewalls, antivirus software, and intrusion detection systems to protect your network from cyber-attacks. Ensure that your Wi-Fi network is encrypted and that employees use strong passwords. 3. Update Software Regularly: Keep your operating systems, applications, and security software up to date to patch vulnerabilities that cybercriminals could exploit. 4. Backup Your Data: Regularly back up your business data to an external hard drive or cloud storage to ensure you can recover quickly in a cyber attack. 5. Limit Access To Sensitive Information: Restrict employee access to sensitive data to only those who need it to perform their duties. Implement multi-factor authentication for added security. 6. Monitor Your Systems: Regularly monitor your network for any unusual activity or signs of a cyber attack. Consider investing in a security information and event management (SIEM) system to help identify potential threats. 7. Create a Response Plan: Develop a cybersecurity incident response plan that outlines how you will respond to a cyber attack, including who to contact, how to contain the threat, and how to recover your data. 8. Conduct Regular Security Audits: Periodically assess your cybersecurity measures to identify any weaknesses or areas for improvement. Consider hiring a third-party security firm to conduct a thorough security audit of your business. 9. Stay Informed: Keep current on the latest cybersecurity threats and best practices by following cybersecurity blogs, attending webinars, and participating in industry conferences. Share this information with your employees to ensure everyone knows the potential risks. 10. Consider Cybersecurity Insurance: In the event of a cyber-attack, having cybersecurity insurance can help cover the costs associated with recovering from a data breach, such as legal fees, data recovery, and customer notification. Talk to your insurance provider about adding cybersecurity coverage to your policy.

Implementing Best Practices For Cybersecurity

1. Use Strong Passwords: Create complex passwords that include a mix of upper and lowercase letters, numbers, and special characters. Change your passwords regularly and avoid using the same password for multiple accounts.

2. Implement Two-Factor Authentication: Add an extra layer of security by requiring users to verify their identity through a second method, such as a text message or email. 3. Keep Software Updated: Regularly update your operating system and software to prevent vulnerabilities that cyber attackers can exploit. 4. Use Antivirus and Anti-Malware Software: Install and regularly update security software to protect your devices from viruses, malware, and other cyber threats. 5. Be Cautious Of Phishing Attacks: Watch out for suspicious emails, links, and attachments that may attempt to steal your personal information or infect your device with malware. 6. Secure Your Wi-Fi Network: To protect your network from unauthorized access, change the default password on your Wi-Fi router and enable encryption. 7. Backup Your Data: Regularly back up your important files to an external storage device or cloud service to prevent data loss during a cyber attack. 8. Limit Access To Sensitive Information: Restrict access to confidential data to only those who need it to perform their duties. 9. Educate Employees: Train your staff on cybersecurity best practices and how to recognize and respond to potential threats. 10. Monitor And Audit Your Network: Monitor network activity and review logs to detect suspicious behavior that may indicate a security breach. By following these cybersecurity best practices, you can reduce the risk of being a victim of cyber attacks and protect your sensitive data and systems from harm.

Prioritizing cybersecurity is crucial for the success of any business in today's digital landscape. By investing in robust security measures, businesses can protect their valuable data and assets from cyber threats. Implementing best practices, staying informed about the latest threats, and conducting regular security audits are essential to safeguarding your business. Remember, cybersecurity is not just an option but a necessity for sustainable growth and success.

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COMMENTS

  1. Effective Communication Better Project Management

    1) In person: The best communication is still face-to-face. The project manager can determine the person's body language and get their tone and nuances. Very importantly, this often tells more about what is going on in the project. 2) Telephone: The tone of the voice can be heard.

  2. The Critical Role of Communication in Project Management

    1. Make use of technology. Just because your project team might be remote doesn't mean that all of your communications need to be written. There is value in face-to-face meetings, and leveraging technology to facilitate these face-to-face interactions can go far in influencing the progress of your project.

  3. 9 Key Project Communication Strategies & How To Best Use Them

    Communication is a key project management skill, and one that many project managers might take for granted. If you're finding that your teams and project stakeholders are unclear on things like next steps, timelines, scope, or objectives, it's worth looking into these communication strategies in project management and improving your practices.

  4. The Top Communication Skills for Project Managers and Teams

    How to overcome common project management obstacles with effective communication skills. Let's talk. Why effective communication skills are crucial for project managers. According to the Project Management Institute's Guide to the Project Management Body of Knowledge, about 75-90 percent of a project manager's time at work is spent ...

  5. The Importance of Communication in Project Management

    Updated December 5, 2022. Good communication is an important component in project management, allowing projects to progress smoothly and on time. It ensures team members are aligned on project goals and understand exactly what's expected of them. It also helps build trust so everyone works better together from project start to finish.

  6. How to Create a Project Communication Plan

    How to Write a Project Communication Plan in 6 Steps. Writing a communication plan doesn't have to be a chore. Determine the communication needs of your team, identify the key players and what they need to know, and create a schedule that satisfies the needs of all parties. Determine Your Communication Needs.

  7. What is project communication?

    Definition. Good communication in projects is the process of exchanging information and confirming there is shared understanding. Decisions about communication methods are made in the context of the target audience, the intended impact and the risks/potential unintended consequences of the approach. Definition from APM Body of Knowledge 7th ...

  8. The Role of Communication in Project Management

    Top 3 benefits of a project management communication plan. Project management communication plans make work easier for you and your team in three major ways. Streamlines project planning. Set clear expectations from the start. Boosts communication with clients and stakeholders.

  9. How To Create A Project Communication Plan [+ Template]

    Here are the steps to write and create a solid project communication plan: 1. Understand your project parameters. Sit down and make sure you understand and define the parameters of the project, including project size, information about the client's company, project deliverables, timeline, and who the project team is.

  10. Guide to Project Communications Management

    The Communications Management Plan tells all the stakeholders how they will be communicated with, the frequency, the medium, the content, and any other communication that is necessary to achieve project success. A Communications Management Plan contains the following information: Stakeholder communication requirements.

  11. The Keystone of Success: The Crucial Role of Communication in Project

    Communication in project management encompasses a broad spectrum of interactions, including verbal, written, and non-verbal forms. It involves conveying ideas, sharing progress updates, addressing challenges, and seeking feedback from team members, stakeholders, and clients. Effective communication ensures everyone is on the same page, enabling ...

  12. Communication Management Techniques Every PM Should Know

    To ensure solid communication management throughout a project, a communication management plan should be created. The benefits of a communication management plan are five-fold: ... The most effective leaders are personal, rely on specific documentation for informed decision-making, delegate often and speak with as much clarity as possible.

  13. Communication and Project Management

    Characteristics of an Effective Project Manager. The goal of effective project management is twofold. First, a project manager needs to be able to communicate and direct their team. Second, managers need to be able to develop and execute projects that will stand out and add value to the company for which they work.

  14. How to Create a Project Communication Plan (Template Included)

    To help you create your communication plan, ProjectManager has a free project communication plan template for Word. Here you just have to fill in the blanks to define everything from your vision and objectives to schedule. This is one of dozens of free project management templates for Excel and Word you can download from our site.

  15. 10 Key Project Management Communication Strategies

    10 Project Management Communication Strategies. Be clear. Check in regularly. Get help from the appropriate technology tools. Communicate with purpose. Listen actively. Be transparent. Invite communication through multiple channels. Encourage one-to-one communication.

  16. What is Project Communication Management? Definition,Importance

    Yad Senapathy, PMP May 16, 2023. Communication management is the planning, execution, monitoring, and control of all channels and messages of communication within an organization or project. It entails building a complete plan for sharing information in a timely, accurate, and consistent manner with all internal and external stakeholders.

  17. 10 Essential Interpersonal Skills in Project Management

    Interpersonal skills like communication, teamwork, leadership, and the skills mentioned above are crucial in project management. They help get everyone on the same page, solve problems, and work well with others. By improving these skills, project managers can handle challenges, build strong relationships, and make projects successful.

  18. How to Write an Effective Communication Plan [2024] • Asana

    1. Establish your communication methods. The first step to creating a communication plan is to decide where your team will communicate—and about what. This includes when to use which tools and when to communicate live vs. asynchronously. Live, synchronous communication is communication that happens in real time.

  19. A Guide to Nonverbal Communication in Project Management

    Here are some ways you can use nonverbal communication in project management: 1. Bridge the gap. Sometimes, words alone are not enough to convey a message. They may not be able to capture the nuances and complexities of what someone intends to say. That's where nonverbal cues come in handy.

  20. 10 Essential Project Management Skills

    3. Reading and Writing. Reading comprehension and clear writing are vital skills for project managers. Strong reading and writing skills are important for just about any job, and they play a ...

  21. The Multifaceted Challenges Facing Project Management ...

    The challenges facing project management software in 2024 are diverse and complex, reflecting the dynamic nature of technology and business. By understanding and addressing these challenges, developers can not only enhance the effectiveness of their products but also ensure that these essential tools continue to evolve in step with the needs of ...

  22. Senior Consultant

    Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or calling out issues using advanced oral and written English communication skills.• ... Maintenance and know how of Project Management• Deep knowledge and Experience with handling MS Teams design and knowledge in developing custom ...

  23. Importance of Cybersecurity

    1. Educate Employees: Train your employees on the importance of cybersecurity and how to identify potential threats such as phishing emails, malware, and social engineering attempts. 2.Secure Your Network: Implement firewalls, antivirus software, and intrusion detection systems to protect your network from cyber-attacks.